Onboarding Lead, Payroll (Remote, US)

AboutNetchex

WereNetchex- the fastest growing Payroll Human Resource Time and Attendance and Benefits services company in America. We serve restaurants hospitality healthcare manufacturing auto dealerships and car washes and more. We give HR professionals time to work on what drives their businessesforwardby providing efficient tools and quality personal service.

About the Role

As an Onboarding Lead Payroll you will guide new clients through a seamless transition onto our payroll platform. This clientfacing role is perfect for someone who is detailoriented techsavvy consultative and passionate about delivering an exceptional onboarding experience. Youll lead endtoend onboarding projects serve as the primary point of contact for new clients and collaborate across internal teams to ensure accuracy efficiency and client satisfaction.

What Youll Do

• Lead and execute full-cycle payroll onboarding projects from kickoff to golive.
• Serve as the main point of contact for onboarding clients ensuring a smooth and positive experience.
• Manage complex payroll data migrations and data validation processes.
• Configure payroll software based on client requirements and system best practices.
• Deliver training resources and ongoing support to new clients.
• Partner with cross-functional teamsincluding HR Benefits Compliance and Client Successto ensure alignment throughout the onboarding process.
• Stay current on payroll regulations and apply industry best practices.

What we are looking for

• 2 years of payroll finance or related experience required
• Fundamentals of Payroll Certification (FPC) or similar designation preferred.
• Experience working within structured project management environments and tools.
• Strong organizational and time-management skills; ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills including negotiation and facilitation.
• Proficiency with Microsoft Office Suite Salesforce Claude
• Ability to build strong relationships internally and externally.
• Strong analytical skills with the ability to think independently and make sound decisions.
• A collaborative solutions-focused mindset with a high degree of personal accountability.

Success in This Role Looks Like

• Timely and accurate onboarding of all assigned payroll clients.
• High levels of client satisfaction and retention during the onboarding process.
• Effective troubleshooting and proactive issue resolution.
• Accurate configuration and validation of payroll data with strong attention to detail.
  

How We Show Up at Netchex. Our culture is built on behaviors we commit to every day in every role:

• Win Together: We operate as one team with one mission. Collaboration over silos always.
• Deliver Results: We own outcomes. No excuses - just accountability and impact.
• Raise the Bar: We pursue progress relentlessly. Better today; stronger tomorrow.
• Decide and Drive: We take action with clarity and confidence. Perfection isnt the goal - momentum is.

• Bring the Energy: We show up with positivity and intention. Because the right mindset fuels performance.
  

  Netchex is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued respected and empowered. We do not discriminate based on race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other legally protected status. Our hiring decisions are based on qualifications merit and business needs. If you require reasonable accommodation during the application or interview process please let us know. We believe that diversity drives innovation and we welcome applicants from all backgrounds to join our team.