Onboarding & Education Manager

About PK Software

PK Software builds pharmacy management software for compounding pharmacies across the United States and Canada. As part of PCCA (Professional Compounding Centers of America) we combine deep compounding expertise with modern technology to help independent pharmacies run their businesses with confidence. We are investing heavily in the customer experience including a next-generation cloud platform and education is at the center of that strategy.

About the Role

We are hiring an Onboarding & Education Manager to build and own customer education at PK Software. This is a builder role. You will stand up our learning management system (LMS) produce video-based training content design structured learning paths for pharmacy staff and help customers get real value from our software faster.

The role is roughly 80% customer education and 20% customer onboarding. Most of your time goes to building scalable education: courses videos learning paths and self-serve content. When onboarding demand peaks you will step in alongside our Onboarding team to implement and train new customers directly. That hands-on time keeps your content grounded in how pharmacies actually use the product.

What You Will Do

Customer Education (approximately 80%)

Build and own the customer education strategy and roadmap maturing us from ad hoc training to a structured scalable education program

Implement and administer our LMS including course structure learning paths enrollment and reporting

Plan script record and edit product training videos and eLearning modules

Design role-based curricula for pharmacy owners pharmacists and technicians covering both new customer training and ongoing education for existing customers

Build assessments and over time certification paths that validate customer proficiency

Assist the Support team with knowledge base articles and help documentation keeping written content consistent with course material

Host live training sessions webinars and office hours as needed

Partner with Product to keep content current with each release and build training for major launches including our next-generation platform

Track education metrics such as course completion engagement support ticket deflection and time-to-value and use the data to improve the program

Customer Onboarding (approximately 20%)

Serve as flex capacity for the Onboarding team during peak periods guiding new customers from kickoff through go-live

Deliver live implementation training remote and occasionally on-site

Feed what you learn from onboarding directly back into course content and documentation

Help standardize onboarding materials so every customer gets a consistent experience

What We Are Looking For

3 to 5 years in customer education training onboarding instructional design or enablement at a software company

Hands-on experience administering an LMS and building courses within it

Demonstrated video production skills: scripting screen recording and editing with tools such as Camtasia Descript Loom or similar

Strong instructional design fundamentals and an understanding of adult learning principles

Confident presenter comfortable on camera and leading live training for groups

Clear plain-spoken writer who can turn complex workflows into simple guides

Strong project management skills and the ability to run multiple content projects at once

Data-minded with the habit of measuring whether training actually works

Nice to Have

Pharmacy compounding or healthcare software experience

Experience building an education program or academy from the ground up

Familiarity with customer education platforms such as Thought Industries Skilljar LearnUpon or Absorb

Experience with in-app guidance tools or certification programs

Customer onboarding or implementation experience in B2B SaaS

What Success Looks Like in Year One

Our LMS is live with a complete new-customer curriculum and role-based learning paths

A library of current high-quality training videos covers our core product workflows

New customers complete structured training as part of onboarding improving time to go-live

Education metrics are tracked and reported with clear evidence of ticket deflection

You have personally onboarded customers and used that experience to sharpen the program

Why PK Software

Build a function from the ground up with real ownership and executive support

Serve independent pharmacy owners who genuinely rely on your work

Join a team investing in its product its customers and its people

Competitive salary and benefits through PCCA

Required Experience:

Manager