Onboarding Coordinator
Job Location:
Los Angeles, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Who We Are
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group a private equity-backed healthcare services organization we combine a mission-driven culture with a commitment to innovation growth and operational excellence.
Work with Purpose. Make a Real Impact.
At 24 Hour Home Care we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals every person on our team plays a direct impact on people lives.
Watch this short video to see the heart behind our work and the impact our teams create every day.
WHO YOU ARE:
You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:
In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page
Sound interestingRead on for more details!
THE ROLE:
The Onboarding Coordinator supports the intake onboarding and service initiation process for consumers and providers across assigned branch locations. This role serves as a key point of contact for families providers and Regional Center partners ensuring timely communication accurate documentation and completion of onboarding and eligibility requirements. The Coordinator manages referral and provider pipelines supports provider matching and onboarding activities and partners cross-functionally to enable efficient and compliant service delivery.
Primary Responsibilities
- Coordinate intake activities by receiving processing and tracking consumer referrals while maintaining timely communication with families and Regional Center partners
- Manage provider and consumer onboarding pipelines ensuring progress through onboarding service initiation and required milestones
- Support provider onboarding activities including documentation collection provider matching scheduling and onboarding readiness
- Maintain compliance and documentation standards by verifying eligibility requirements certifications background checks and accurate recordkeeping
- Collaborate with Operations and Regional Center teams while maintaining tracking systems reporting and onboarding status updates
We are currently hiring hybrid positions across California. If you are comfortable commuting to our branch offices (Los Angeles Concord Fullerton Riverside Oxnard Bakersfield or Roseville) office 3x per week we would love to set up some time to chat!
WHAT YOU BRING TO THE TABLE:
Qualifications
- Bachelors degree preferred
- 12 years of customer service experience
- Experience supporting onboarding intake coordination or operational workflows preferred
- Ability to manage multiple priorities and maintain organized documentation
- Positive service-oriented attitude with strong follow-through
Skills
- Problem solving and decision making
- Communication and relationship building
- Organization and follow-up management
- Confidentiality and sound judgment
- Time management and attention to detail
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email:
- By Web: Phone:
For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$23 - $23.89 USD
Required Experience:
IC
