On-Site Solutions Technical Analyst
Job Location:
Job Location:
Birmingham, MI - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
7 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Fusion HCR is Hiring! Sr. Software Engineer for a Direct Hire role with our client in Birmingham AL!
On-Site Solutions Technical Analyst
Join a market-leading organization in Birmingham AL where youll play a key role in supporting innovative inventory management and industrial kiosk solutions. This position combines technical troubleshooting customer support data management and cross-functional collaboration to deliver exceptional service and drive operational efficiency.
Key Responsibilities
Location
Ideal for a technically minded problem-solver who enjoys working directly with customers and making a visible impact on business operations.
Must be authorized to work in the U.S. without current or future visa sponsorship. Education in Computer Science IT or a related field preferred.
On-Site Solutions Technical Analyst
Join a market-leading organization in Birmingham AL where youll play a key role in supporting innovative inventory management and industrial kiosk solutions. This position combines technical troubleshooting customer support data management and cross-functional collaboration to deliver exceptional service and drive operational efficiency.
Key Responsibilities
- Manage and resolve support tickets for vending and kiosk programs.
- Troubleshoot hardware software and system issues while partnering with Engineering QA and Product teams on escalations.
- Maintain accurate support documentation root-cause analyses and knowledge base resources.
- Import validate and manage customer data using Excel and internal databases.
- Support the installation maintenance and optimization of kiosk hardware and software solutions.
- Identify recurring issues and recommend process improvements.
- Bachelors degree or equivalent experience.
- 2 years of technical support applications support or analyst experience.
- Strong troubleshooting customer service and communication skills.
- Proficiency with ServiceNow Microsoft Teams and Microsoft Office especially Excel.
- Ability to manage multiple priorities in a fast-paced environment.
Location
- Full-time on-site at corporate headquarters in Birmingham AL.
Ideal for a technically minded problem-solver who enjoys working directly with customers and making a visible impact on business operations.
Must be authorized to work in the U.S. without current or future visa sponsorship. Education in Computer Science IT or a related field preferred.
Required Experience:
IC
About Company
Connecting Talent Faster, with absolute precision. Our Talent Solutions We deliver flexible, on-demand solutions to support the dynamic workloads of today. Direct-Hire Placement Our direct-hire placement team connects companies with key local and mobile talent to fill critical or stra ... View more
