On Call Generalist & Specialty Event Services Technician Massachusettes

Event Services Technician

On Call-Specialty

$25.49 - $70.00

Company Overview

Job Summary:

The On Call Event Services Technician is responsible for assisting with the floor operations including setup strike and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.

Essential Functions:

• Ensure all event sets and strikes are completed according to Company SOPs.
• Greet guests/clients before event and provide clear instructions on how to operate equipment.
• Provide continued communication with client to ensure success of all events
• Follows through on all client requests
• Look for opportunities to enhance clients event
• Maintain accurate client event information within the Companys business systems
• Review daily invoices with client and obtain clients signature on invoice(s)
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
• Ensure all inventory is in good working order and rental condition
• Ensure any lost stolen or damaged equipment is immediately reported to management.
• Ensure inventory is secure from theft and/or damage.
• Make sure all Company occupied areas are clean organized and up to Company standards
• Continually work toward enhancing and improving technical skills to include audio video/data staging and computer operation and networking.
• Comply with all Company policies and procedures
• Other duties as assigned.

Education & Experience:

• High School Graduate or equivalent
• Prior exposure to audio visual and/or hospitality industry
• Computer proficiency (hardware software and networking)

Required Skills & Knowledge:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge skill and/or ability required.

• Strong technical aptitude
• Good working knowledge of computer hardware and software
• Planning ability; able to plan prioritize
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong team player orientation
• Commitment to best-in-class customer service for internal and external stakeholders
• Professional appearance