OMS Data Integrity and Application Technician

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of Do you want a workplace that will challenge you and offer you opportunities to learn and grow A position at Xcel Energy could be just what youre looking for.

Position Summary

NMS-OMS outage Approvers perform a variety of tasks utilizing QA processes and performing extensive research to ensure data integrity so complete and accurate information is provided and properly displayed within Xcel Energys Enterprise NMS-OMS System and other software applications to accurately reflects outage duration and restoration times. Works closely with various Business Units/Organizations; Electric & Gas Operations Electric Trouble Field Ops GIS-Mapping Electric Area Engineering Damage Prevention Vegetation Management Claims Services IBM I/T Teams & Specialists for Xcel Energys Enterprise NMS-OMS System and Service Suite software applications. Create specialized data integrity reports to ensure accurate data. Failure to maintain the NMS-OMS data accurately results in costly fines to the company electric reliability reporting issues and potential safety issues for both employees and the public.

Essential Responsibilities

• Interpret verify revise correct reconcile and approve outage records within NMS-OMS System application. Electric Distribution QA and data review to accurately depict outage duration and restoration times within NMS-OMS System application. Utilize multiple systems including the NMS-OMS System data EMS Query application CRS application OMS-REA application GIS-SmallWorld Business Objects/WEBI reporting application and information provided by distribution Operations Construction and Trouble departments to create accurate electric outage records. Requires a high degree of accuracy and attention to detail. This information determines Customer Minutes Out (CMO) counts which impacts Corporate and regional Operating Company SAIDI and other monitoring measures customer rebates and quality of restoration services. This information is also utilized in compliance audits by various company departments and governmental agencies.

• Update and correct connectivity model mapping issues properly reflect real world electrical distribution system configuration. Utilize multiple software applications as well as external resources to confirm distribution system configuration phasing premise & device location addressing and connectivity. Includes accessing GIS-SmallWorld County Assessor GIS maps city maps Google Earth & Google Maps. Request electric distribution field checks & field verifications to Operations and Trouble departments. Communicate with Operations and Engineering to confirm and/or help resolve area mapping issues. Provide detailed revision information and inform GIS-Mapping department of all required mapping changes needed including any large-scale updates and changes. Connectivity model corrections are provided to GIS-Mapping department and all submissions are tracked to completion in NMS-OMS System application.

• Perform extensive research and data review using multiple software programs including: Service Suite DA application EMS Query OMS-REA application CRS CCQR Business Objects/Webi GIS-Smallworld and NMS-OMS Switch Plans. Utilize this data and QA processes to properly understand outages and connectivity model issues to allow accurate approval of system outages.

• IBM I/T Team Support for Xcel Energys Enterprise NMS-OMS System and Service Suite software applications - Properly maintain and update information daily in the IBM Fuzzy Log Tracking database. IBM tracks changes made to NMS-OMS System electronic records. The IBM Fuzzy Log tracks NMS-OMS problem outages including unconnected premise callers making sure the customer premise receives proper credit for each outage accordingly. Maintain communication daily/weekly with IBM I/T Team until GIS-Mapping changes have been incorporated within the NMS-OMS System application.

• Electric Escalated Operations Support - Perform calls to customers during storm operations to verify outages and help provide faster restoration of power to both residential and industrial customers and increased customer satisfaction. Document accurate descriptions of outage information and distribute priority outages to Distribution Control Center and other supporting groups.

Minimum Requirements

• Bachelors degree in Geography/GIS Computer Science Data Analytics Data Science Statistics or other relevant field or a combination of education and experience providing equivalent knowledge.

• Three years mapping experience or other related experience in the electric utility industry.

• Excellent computer skills and problem-solving skills.

Preferred Characteristics

• Knowledge or understanding of electric utility distribution

• Proficiency in any of the following applications preferred: Outage Management Systems Dispatching Applications GIS Small World AutoCad CRS CCQR WEBI RFO REA MS Office applications and other Real time systems.

As a leading combination electricity and natural gas energy company Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at .

Benefit plans are subject to change and Xcel Energy has the right to end suspend or amend any of its plans at any time in whole or in part.

In any materials you submit you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination Equal Opportunity Policy (PDF) Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the companys information and systems by adhering to cybersecurity policies standards and best practices recognizing that cybersecurity is everyones responsibility.

ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact Xcel Energy Talent Acquisition at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.