Oliver Wyman Regional AI Product Enablement Manager
Job Location:
Boston, MA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Oliver Wyman
At Oliver Wyman a Marsh (NYSE: MRSH) business we bring deep industry insight bold innovation and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
As a business of Marsh we work alongside the worlds leading experts across risk reinsurance and capital people and investments and management consulting. Together with Marsh Risk Guy Carpenter and Mercer we help organizations build resilience and competitive advantages from every angle. With annualrevenueover $24 billion and more than 90000 colleagues in 130 countries Marsh helps build the confidence to thrive through the power of perspective.
For more information visit or follow us onLinkedInandX.
Job Overview:
TheAI Product EnablementRegional Managerleads the day-to-day execution of the AI Capability & Enablementteamwithin Quotient Insidein theAmericas. Operating at the intersection of Product Strategy and Product Delivery this role translates firm-wide AI priorities into structured coaching triage experimentation and scalable guidance.This role willbe responsible fordeveloping the acceleration strategy toadopt thefirms AI products acrossthe region.
This role serves as a linchpin between strategicintentpracticalexecutionand hands-on-management owning the operating rhythms stakeholder coordination and workflow management that enable AI usage to scale responsibly across Oliver Wyman. The Manager is both hands-on and systems-oriented ensuring high-quality enablement whileidentifyingpatterns gaps and improvement opportunities.
Please Note: Oliver Wyman/Marsh operates a hybrid working policy of 60% in-office attendance
Key responsibilities:
Execution & Operating Model Delivery
Lead day-to-day operations of the AI Capability & Enablement function ensuring coaching triage experimentation and standards-setting activities run effectively
Design and manage structured workflows for intake routing escalation and feedback loops
Track key performance indicators (e.g. adoption patterns recurring use cases response time enablement effectiveness) and recommend course corrections
Keep a pre-built performance/analytics dashboardup to date
Community Engagement & Triage
Monitor OW channels and serve as a clearing house for responding to AI questions and actioning requestsAssess inbound needs and route appropriately:
Direct bugs or platform issues to formal feedback mechanisms
Guide general AI usage questions to living exemplars prompt libraries or training materials
Connect teams tackling similar use cases acrossOliver Wyman and Marsh
Maintain clarity and professionalism in high-frequency interaction with senior and junior colleagues
Coaching & AI Experimentation
Provide AI coaching through office hours working sessions and 1:1 supportwithcolleagueswhoreach outviafeedback channels
Guide colleagues in translating ambiguous problems into AI-solvable use cases
Conducting hands-on experimentation with AI tools including:
Meta-prompting refinement
Custom GPT configuration
Workflow design andprototyping
For high-value or repeatable problemsfacilitatesessions that teach approach and thinking not deliver final outputs
Promote responsible scalable and effective AI usage across the region
Pattern Capture & Institutional Learning
Identifyrecurring patterns across user requests and use cases
Synthesize insights into reusable artifacts (living exemplars blog posts short demos structured guides)
Contribute learning inputs to Product Strategy and the Director of AI Product Enablementin a helpful/usable format at a regular cadence
When needed develop repeatable enablement assets
Stakeholder Coordination & Project Leadership
Leadmultiple distinctenablement initiatives from planning through execution (e.g. rollout of new prompting standards custom GPT playbooks adoption pilots)within the region
Coordinate cross-functional contributors across Product Strategy DesignEngineeringTraining & Comms and platform teams
Support roll-out of new AI capabilities within the region
Manage project timelines risks dependencies and stakeholder communications
Ensure regional executionremainsaligned with enterprise AI priorities
Regional Leadership and Team Management
Lead coach and develop a team of AI Product Enablement Analysts
Foster a collaborative high-performing culture focused on continuous learning and exceptional user experience
Allocate resources across product launches enablement initiatives and regional priorities
Balance regional business needs whilemaintainingalignment with global AI strategy
Responsible forestablishingteam priorities in alignment with regional and global priorities operating rhythms and managing performance expectations
Experience Required:
69 years of experience in AI enablement digital delivery product operations project management or related roles
3 years of people management experience including managing and developing high-performing teams
Demonstrated experience leading cross-functional initiatives with defined deliverables
Hands-on experience working with AI tools and workflows (e.g. custom GPTs prompt engineering AI assistants)
Experienceoperatingin professional services or complex matrixed environments preferred
Skills & Attributes:
Structured operator with strong project management and facilitation skillsincluding coaching
AI experimentation fluency (meta-prompting workflow testing custom GPT exploration)
Strong stakeholder coordination and communication skills
Analytical thinker capable ofidentifyingpatterns and synthesizing insights
End-user obsessed and committed to practical impact
Comfortable balancing independence with alignment to strategic direction
The applicable base salary range for this role is $130000 to $170000.
The base pay offered will be determined on factors such as experience skills training location certifications education and any applicable minimum wage requirements. Decisions will be determined on a case-by-case addition to the base salary this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits tuition assistance 401K savings and other retirement programs as well as employee assistance programs.
Oliver Wyman is a business of Marsh (NYSE: MRSH) a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $27 billion and more than 95000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information or follow us onLinkedInandX.Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting Marsh is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.Required Experience:
Manager
