Older Adult Services Representative

Its a great time to join the City of Boulder!

Application Deadline:

Compensation Details:

Scheduled Weekly Hours:

Benefit Eligibility Group:

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers phone and transfers calls as needed and provides superior customer service.
• Answers general questions from customers and community members.
• Provides program support and registers customers for programs using a recreation software platform.
• Follows daily cash and credit card handling and reconciliation procedures.
• Checks customers in for programs when needed.
• Maintains onsite information systems such as bulletin boards lobby monitor resource and promotional materials.
• Provides periodic special projects assistance to program staff.
• Assists Facilities Operations Specialist or other staff with room set up and prepares the room set up book.
• Opens closes and secures the facility.
• Provides coverage for after-hours events as needed.
• Works collaboratively and effectively as an inter-divisional and inter-departmental team member.
• Attends division department and city meetings.
• Stays knowledgeable and up to date of trends in the field.
• Participates in professional development trainings as outlined in annual performance review.
• Performs related duties as required by management to meet the needs of the department and city.
• Knows and complies with all city and department policies and procedures.

MINIMUM QUALIFICATIONS

• Ability to demonstrate excellent verbal and written communication skills.
• Ability to demonstrate superior skill in customer service.
• Ability to take proper safety precautions to prevent accidents. Responsible for the safety of self others materials and equipment. Use all required safety equipment and follow all safety regulations policies and procedures. Report all accidents and damage to city property.
• Ability to work effectively with other employees the public and specifically older adults.
• Ability to work with computers and related program software.
• Must successfully pass a background check before first day of work and maintain acceptable screening.

PREFERRED QUALIFICATIONS

• Ability to demonstrate previous experience working in a center for older adults or community center.
• Ability to read write and speak English and Spanish in a professional capacity for communication objectives.
• Skill in and experience with recreation software.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• High School diploma or GED.
• One (1) year professional experience in customer service facility operations receptionist and cash handling or any combination.

SUPERVISION

Supervision Received: Older Adult Services Senior Program Manager; Older Adult Services Program Manager

Supervision Exercised: None

WORKING CONDITIONS AND REQUIREMENTS

• Physical and Mental Effort: Primarily sedentary physical work requiring the ability to lift a maximum of twenty (20) pounds; occasional lifting carrying walking and standing; frequent hand/eye coordination to operate computers and office equipment; vision for reading recording and interpreting information; ability to communicate with employees and the public.
• Work Environment: Works primarily in a clean comfortable environment. Some evening and weekend meetings may be required to perform the duties and responsibilities.
• Machines and Equipment Used: Computers digital camera financial calculator typewriter and multi-function printers.

As part of the City of Boulders commitment to a future with equitable access to health prosperity and fulfillment that is not limited by a persons race ethnicity age gender ability religion sexuality or socioeconomic status it is the citys policy to provide equal employment opportunity (EEO) for all individuals. The city does not discriminate in employment opportunities or practices based on race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable federal state or local law or policy.