Office Supervisor

At Gentle Dental we believe exceptional patient care starts with exceptional teams. We are seeking an experienced and motivated Office Supervisor who is passionate about patient care team leadership and creating a positive supportive experience for both patients and staff.

In this role you will support the day-to-day clinical and administrative operations of the practice while partnering closely with providers and office leadership to deliver high-quality comprehensive dental care. The Office Supervisor plays a key role in fostering a collaborative efficient and patient-focused environment that supports both operational success and an outstanding patient experience.

With a culture rooted in innovation and a wellness-focused approach to dentistry Gentle Dental is committed to improving the overall health and confidence of the communities we serve. Our teams play an essential role in building lasting patient relationships through education compassion teamwork and exceptional care.

Reporting Relationship

• Reports to the Sr. Practice Manager

Schedule

• Full Time Monday-Thursday

Pay Information:

$25.00-$27.00 per hour/DOE

Office Location

Gentle Dental Salmon Creek
800 NE Tenney Road
Suite B201
Salmon Creek WA 98685 USA

Position Responsibilities

• Support and guide the front office team in completing daily responsibilities maintaining accountability and following office standards
• Assist with monitoring and improving provider schedules to support productivity and patient access
• Help identify opportunities to fill open schedule time and minimize gaps or cancellations
• Maintain clear and professional communication with providers regarding scheduling updates patient needs and operational concerns
• Support patient experience by assisting with patient questions concerns and service recovery when needed
• Ensure patients receive timely friendly and professional communication both in person and over the phone
• Assist with training and onboarding new front office team members on office processes and expectations
• Help maintain accurate patient records scheduling and insurance information
• Work collaboratively with clinical and administrative teams to support smooth daily operations and a positive office culture
• Support the Practice Manager in implementing office goals workflows and operational initiatives
• Monitor front office workflows to ensure efficiency organization and exceptional customer service
• Assist in managing daily patient flow and problem-solving operational challenges as they arise
• Promote professionalism teamwork accountability and patient-centered care within the office environment
• Help ensure compliance with company policies HIPAA regulations and office procedures

Required Qualifications

• Minimum of 2 years of dental experience required
• Previous leadership lead or supervisory experience preferred
• Strong communication organizational and interpersonal skills
• Ability to work effectively in a fast-paced team-oriented environment
• Strong attention to detail and problem-solving skills
• Commitment to providing exceptional patient care and customer service
• Bilingual skills are a plus

Why Join Gentle Dental

At Gentle Dental we invest in our people and create opportunities for career growth development and long-term success. Our teams are supported by a collaborative culture that values innovation service excellence and patient-centered care. We believe in supporting our employees both professionally and personally while creating an environment where team members feel valued respected and empowered to make a difference.

If you are passionate about helping patients improve their health and confidence while working alongside a supportive and experienced team we would love to hear from you.

Benefits

• Employee Assistance Program (EAP)
• Medical Dental and Vision coverage for employees and eligible dependents
• Pharmacy benefits
• Basic Life AD&D and Long-Term Disability insurance
• 6 Paid Holidays plus 2 Floating Holidays annually
• Paid Time Off (80 hours annually for hourly team members)
• 401(k) with company match

To comply with Washington States pay transparency laws (RCW 49.58.110) this job posting includes a designated email address for the Washington State Department of Labor & Industries to send any notices of noncompliance:

Required Experience:

Manager