Office Supervisor Dental
Moberly, MO - USA
Job Summary
Full-time benefit eligible position. The schedule is Monday - Friday 7:45am-4:15pm. Candidate will need to travel between Columbia Moberly Salisbury and Marceline locations.
- Enjoys managing front desk operations in a dental clinic setting
- Is highly organized and proactive in resolving issues before they escalate
- Leads by example and finds fulfillment in coaching and supporting others
- Wants to work in a mission-driven environment focused on community wellness
- Lead and support front desk operations to ensure efficiency accuracy and an excellent customer experience
- Supervise Customer Relations Specialists provide coaching conduct performance evaluations and assist with staff scheduling
- Ensure adherence to protocols maintain a goal-oriented work environment and collaborate with the Regional Office Manager on staffing and onboarding
- Support financial accuracy by verifying payment posting reviewing batches completing deposits and preparing reports
- Serve as the first point of contact for resolving escalated patient concerns and operational issues
- Review sliding fee paperwork and ensure appropriate processes are followed
- Provide backup coverage when needed including phones scheduling registration collecting co-pays and verifying patient paperwork and insurance
- Monitor office efficiency and patient flow providing updates and recommendations to the Regional Office Manager
- Maintain confidentiality follow HIPAA guidelines and participate in required meetings and trainings
- Travel to additional locations to support operations as needed
- Oversee timecard management performance development/AIM processes and progress toward departmental goals
QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS
At least two (2) years experience as a front office staff member in a medical behavioral or administrative setting preferred
Supervisory experience preferred
Experience with a multi-line phone system and professional phone skills preferred
Knowledge of Microsoft Office Suite preferred
A valid unrestricted drivers license and agency established minimum automobile coverage required
Youll Be a Great Fit for This Role if You:
- Have a background in dental or healthcare front office settings
- Enjoy creating a positive and organized environment for both patients and staff
- Are confident managing schedules processes and payment workflows
- Can remain calm and compassionate in high-pressure or escalated situations
- Believe that excellent customer service is essential to quality care
- Are passionate about expanding access to dental health services in underserved communities
Required Experience:
Manager
About Company
Inspire Hope. Promote Wellness. CALL FOR AN APPOINTMENT: 844-853-8937 (TOLL FREE) BEHAVIORAL HEALTH CRISIS CENTERS: 833-356-2427 (TOLL FREE) BEHAVIORAL HEALTH CRISIS LINE: 988 Through compassionate, high-quality care, we guide individuals on their journey toward improved physical and ... View more