Office Supervisor

STATUS: Full Time

LOCATION: UMMC North Street Campus 127 North Street Batavia NY 14020

DEPARTMENT: Hospitalists

SCHEDULE: Monday-Friday 8:00 am - 4:30p with rotating On Call. (On Call after hours 5p-10p)

SUMMARY

This is a working supervisory position. Individuals assigned to this job direct coordinate and supervise the day-to-day operations/activities of a clerical/administrative unit or team while regularly performing all or many of the duties of those supervised. Responsibilities include but are not limited to: directing training monitoring mentoring and appraising the work of and recommending HR actions and pay decisions for those assigned to this unit or team and tracking on-going unit performance to ensure the meeting of unit and support the attainment of overall departmental goals. Participates with other peers staff and higher management in department planning and budgetary processes. Suggests ways for unit improvement. May perform other duties as requested.

RESPONSIBILITIES

Directs coordinates and supervises the day-to-day operations/activities of a clerical/administrative unit team or shift.
Trains and mentors those supervised on equipment utilization and work processes and all practices policies procedures and regulations pertinent to the job; oversees and ensures that all daily work is completed in accordance with such.
Regularly tracks and manages day-to-day performance of the unit shift and/or team as to performance cost quality customer service and/or the like; keeps department management apprised of performance including any employee issues or highly sensitive critical or unusual situations or events that may occur.
Participates with management other supervisors and department staff in the planning and budgetary processes including but not limited to: cost quality personnel safety security training maintenance and clerical/administrative operations workflow and department performance goals.
Suggests and may implement changes to improve customer response unit team or shift operations and/or services.
Provides performance input participates in the performance review process and recommends HR actions and pay decisions for direct reports.
Ensures that the work area is properly maintained and supplied and kept free of any safety concerns or sanitation issues.
May interact with support staff and other personnel in different departments or service units including purchasing IS Support facilities management supplies and environmental safety and with patients customers and/or other external contacts such as contractors vendors or suppliers in order to complete assigned work.
Regularly performs all or many of the duties of those supervised within the unit and/or on assigned shift.
If qualified may be asked to interpret on occasion

Specific for Destination ( Welcome/Kiosk) locations:
Monitors patient workflow with kiosk check-in and those patients who need to be directed to front desk access associate for assistance.
Ensures that those team members are trained to perform/understand all specialties servicing the campus.
Works with practice managers to ensure that clinical triage is available to the front area at all times.
Monitors pre-registration for pre-booked and same day appointments; this is essential in a Welcome setting to reduce number of patients who cannot use kiosk for check-in.
Supervises cash handling and copay collections.

REQUIRED QUALIFICATIONS:

• 3 years previous experience in office operations preferably in billing data management and/or medical records

• Proficient with PC and office programs including but not limited to: database management spreadsheets word processing and presentation software.

• Must demonstrate excellent written verbal communication organization and people skills with demonstrated ability to lead or direct people

PREFERRED QUALIFICATIONS:

• High school diploma or equivalent preferred

• Paradox software experience may be required

• Bilingual preferred.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience relevant qualifications specialty internal equity location and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.