Office Services Supervisor

Priority

Reports To: Client Services Manager or equivalent leadership

Typical Working Hours:Mondays to Fridays 8:30 AM - 5:30 PM / 9:00 AM - 6:00 PM

Lead Essential Workplace Operations

SPS Global is seeking a Client Services Supervisor to oversee daily mailroom office services and records operations across one or multiple client this role youll lead onsite teams support clients and help ensure workplace services are delivered accurately efficiently and on time.

If youre a hands-on leader who enjoys developing people improving operations and delivering excellent service wed love to hear from you.

Why This Role Matters

Your leadership helps keep essential workplace services running smoothly. By supporting your team and maintaining strong client relationships youll help deliver reliable service that employees and clients depend on every day.

What Youll Do

Mail Office Services & Records Operations

• Oversee daily mailroom office services and records operations
• Ensure mail shipping records and workplace requests are completed accurately and on time
• Serve as the primary onsite contact for clients and operational support
• Monitor service quality and identify opportunities for improvement
• Coordinate special projects and maintain a safe organized workplace

Team Leadership

• Lead coach and support onsite team members
• Schedule staff to maintain daily coverage
• Conduct performance reviews and support employee development
• Crosstrain team members to improve operational flexibility

Client & Business Operations

• Build strong relationships with clients and internal teams
• Monitor KPIs SLAs and client satisfaction
• Prepare operational reports and oversee payroll billing budgets and vendors
• Ensure compliance with company policies and client procedures

What You Have

• High school diploma or equivalent required; bachelors degree preferred
• 3 years of leadership experience in mailroom office services records management or workplace operations
• Previous supervisory experience preferred
• Strong customer service communication and leadership skills
• Experience managing daily operations KPIs and service delivery
• Proficiency with Microsoft Office
• Ability to manage multiple priorities in a fast-paced environment

Physical Requirements

• Ability to stand walk bend kneel and sit throughout the workday
• Ability to lift up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart
• Ability to operate standard office equipment

Travel: May require local travel between assigned client sites.

Think Youre a Fit

If you enjoy leading teams building client relationships and ensuring mailroom office services and records operations run smoothly wed love to hear from you.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Benefit Offerings:Medical Dental Vision HCFSA DCFSA HSA Commuter Transit and Parking Pre-Tax Plans Supplemental Life Insurance Accident Insurance Critical Illness Hospital Indemnity Legal Program Identify Theft Protection Pet Discounts Pet Insurance Group Home and Auto Insurance EAP Short Term Disability Life Insurance Education Discounts 401k w/ matching Entertainment Discounts & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America we help clients enhance workplace experiences and business operations through services including workplace support physical and digital mailroom solutions intelligent document processing reception and concierge services and other business support offerings.

Our clients include leading organizations across banking insurance legal higher education professional services and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people applicants and employees by promoting a culture of access inclusion equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual and reproductive health choices national origin age disability genetics military status gender identity or expression sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process applicants may not use AI tools or any other form of real-time assistance during interviews.SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen assess or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability you may request an accommodation at any time.

To view our privacy policy click on the link below:Data Privacy Statement

Acknowledgement Section: By submitting an application by hitting Submit Application you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or if you are employed by SPS can be grounds for immediate termination from this company.