Office Manager of Facilities and Mailroom

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Overview:

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential Vivmark brings together two industry leaders with a shared commitment to excellence innovation and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And were looking for people who want to help us do it.

As an owner developer and manager of more than 180000 apartment homes in major markets across the US we have the scale to offer something most companies cant. At Vivmark team members move up and across functions markets and disciplines building lasting careers. We invest in team members growth development and capabilities that make them and us better and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope youre one of them.

The Role:

We are seeking an experienced and highly organized Office Manager to oversee the day-to-day operations of our Customer Care Centers located in Virginia Beach VA and San Antonio TX. This role is responsible for ensuring efficient office operations facilities management vendor oversight mail services administration and a positive workplace experience for associates.

The ideal candidate will be a proactive leader with strong organizational skills experience managing office or property operations and the ability to effectively coordinate multiple functions while maintaining exceptional service standards. This position plays a critical role in supporting business operations and ensuring a safe productive and well-maintained work environment.

Key Responsibilities:

• Manage the day-to-day operations of the Customer Care Centers including housekeeping reception maintenance and building security.

• Serve as the primary point of contact for landlord and facility-related matters.

• Oversee relationships with vendors and service providers including office equipment maintenance and service contracts.

• Ensure the efficient operation of office processes and administrative functions.

• Coordinate workplace services and orient new associates to office facilities and services.

• Manage mailroom operations including incoming mail outbound mail production shipping services and returned mail processing.

• Ensure compliance with applicable postal regulations and internal mail policies.

• Monitor and maintain inventory levels of office and shipping supplies.

• Track postage usage and mail-related expenditures generating reports on mail volume shipping costs and key performance metrics.

• Identify and implement process improvements and automation opportunities to enhance operational efficiency.

• Lead and support office staff while fostering a positive and productive work environment.

• Perform additional duties and special projects as assigned.

Education:

• High school diploma or equivalent (GED) required.

Experience:

• Minimum of three years of experience in residential or commercial property management office operations facilities management or related experience required.

• Previous experience leading or supervising employees required.

• Experience managing vendor relationships service contracts and building operations preferred.

• Experience in a multi-site environment is a plus.

Knowledge Skills and Abilities:

• Strong leadership organizational and time-management skills.

• Excellent verbal and written communication skills.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Proficiency in Microsoft Office Suite including Word Excel Outlook and PowerPoint.

• Strong problem-solving and decision-making abilities.

• Ability to analyze operational data and generate meaningful reports.

• Customer-focused mindset with a commitment to delivering exceptional internal service.

• Ability to build and maintain effective relationships with associates vendors and external partners.

• Demonstrated attention to detail and commitment to operational excellence.

• Ability to identify opportunities for process improvements and drive implementation.

Working Conditions:

• Normal office environment.

• May require occasional lifting of office supplies packages or mail materials.

How Vivmark Supports You:

We know that our teams are the beating heart of our success and were committed to showing our appreciation.

We offer:

• A competitive benefits package that supports your health financial well-being and work-life balance including medical dental and vision coverage a 401(k) with company match paid vacation and company holidays and exclusive team member housing discounts.

Additional Info:

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live we must recruit develop and retain associates with a wide range of backgrounds experiences and perspectives and create an environment that encourages all voices to be heard understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a persons race ethnicity color religion sex national origin sexual orientation gender identity pregnancy (including childbirth lactation or related medical conditions) age physical or mental disability genetic information (including characteristics or testing) citizenship status military or veteran status or any other status protected by the law.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications are being accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age date of birth or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice ( Fees Notice & Recruitment Fraud Disclaimer:

AvalonBay Communities Inc. (AvalonBay) is aware that there is recruitment fraud activity whereby scammers impersonate AvalonBay and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that AvalonBaywill never charge any candidate a registration fee hiring fee or any other fee in connection with its recruitment and hiring process.

If you suspect that you are being contacted by a scammer impersonating our company please report it immediately to our official HR Department ().