Office Manager
Jacksonville, FL - USA
Job Summary
The Medical Office Manager is responsible for overseeing the daily administrative and operational functions of a busy general surgery practice. This role ensures efficient office workflow regulatory compliance exceptional patient experience and effective coordination between clinical and administrative staff. The ideal candidate is highly organized detail-oriented and experienced in managing healthcare operations.
- Manage day-to-day office operations including scheduling patient flow and staff coordination
- Supervise and support administrative staff (front desk billing medical records)
- Ensure compliance with healthcare regulations policies and HIPAA standards
- Oversee patient scheduling referrals authorizations and insurance verification
- Monitor billing processes claims submission and revenue cycle performance
- Handle patient concerns and resolve issues in a timely and professional manner
- Coordinate with surgeons and clinical staff to optimize workflow and efficiency
- Maintain office supplies vendor relationships and equipment management
- Develop and implement office policies and procedures to improve operations
- Assist with hiring onboarding training and performance evaluations of staff
- Prepare reports on office performance patient volume and financial metrics
- Bachelors degree in Healthcare Administration Business Administration or related field (preferred)
- Minimum 35 years of experience in medical office management preferably in a surgical setting
- Strong knowledge of medical terminology insurance processes and billing systems
- Familiarity with electronic health records (EHR) systems
- Excellent leadership communication and problem-solving skills
- Ability to multitask and manage a fast-paced environment
- Leadership and team management
- Organizational and time management skills
- Attention to detail and accuracy
- Patient-centered approach
- Financial and operational oversight
- Knowledge of regulatory compliance
- Fast-paced general surgery office setting
- Frequent interaction with patients physicians and staff
- Standard office hours with occasional extended hours as needed
- Competitive salary based on experience
- Health dental and vision insurance
- Paid time off and holidays
- Retirement plan options
Reports directly to the Practice Administrator or Lead Surgeon
We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications merit and business needs.
Required Experience:
IC
About Company
North Florida’s largest and most trusted name in surgical care. Whether you’re a physician looking for resources and support or a patient looking for exceptional surgical care, North Florida Surgeons connects you with a trusted network and the tools you need to focus on what matters m ... View more