Office Manager

Location:

Pearl Office Manager Leader

Position Overview

At Pearl we dont run dental offices we create experiences.

Were looking for a Practice Manager who leads owns their practice like its their own and is obsessed with both performance andpeople. This role is responsible for driving operational excellence delivering a five-star patient experience and building a high-performing accountable team.

You will partner closely with the Regional Manager and leadership team to ensure your practice consistently hits production collections and patient experience goals while maintaining the energy culture and standards that define Pearl.

What You Own

Practice Performance & Operations

• Own the day-to-day operations of the practicenothing falls through the cracks
• Drive production collections and schedule optimization
• Monitor performance daily and take action in real time (not later)
• Ensure systems processes and workflows are efficient consistent and scalable

Team Leadership & Accountability

• Lead coach and develop your entire team (doctor front desk assistants hygienists)
• Hold clear expectations and follow through with accountability
• Conduct regular performance conversations and development plans
• Build a culture of ownership urgency and positivity

Patient Experience (Non-Negotiable)

• Ensure every patient interaction reflects the Pearl standard; warm elevated and seamless
• Oversee scheduling check-in/out treatment presentation and financial coordination
• Resolve patient concerns with empathy confidence and solutions

Financial Ownership

• Understand and own your numbers; production collections and expenses
• Review reports regularly and take action to improve performance
• Manage budgets billing systems and financial controls with accuracy and integrity

Staffing & Talent

• Recruit hire and onboard top talent
• Build schedules that maximize productivity and team efficiency
• Identify gaps early and proactively solve for them

Problem Solving & Execution

• Address clinical and operational issues quickly and effectively
• Make decisions with confidence using data experience and Pearl standards
• Adapt quickly in a fast-paced ever-evolving environment

Partnership & Alignment

• Partner with the Regional Managerfor performance accountability and operational support
• Collaborate with clinical and operational leadershipto ensure alignment in patient care and experience
• Work cross-functionally with HR Finance and Marketing to support practice growth

What Success Looks Like

• Hitting and exceeding production and collections goals
• A highly engaged accountable and positive team
• Strong patient reviews and retention
• A practice that runs smoothly efficiently and proactively
• Leaders within your team growing and stepping up

Who You Are

• You take ownership
• You move fast and solve problems
• You hold a high standard and dont settle
• You lead with both accountability and heart
• You bring energy urgency and intention every day

The Pearl Difference

We dont do average. We dont do good enough.
We build something people feel through the team to the patient experience.

Benefits and compensation:
Competitive pay. Starting pay $65000-$85000 depending on experience (Dental only)
Paid Time Off (PTO) and paid holidays.
Insurance.
401(k) with match.

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FLSA Status:

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy) sexual orientation gender identity or expression national origin age genetic information protected veteran status disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.