Office Manager and File coordinator

• Health insurance
• Paid time off
• Dental insurance

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

• Assist in hiring office personnel and ensure employment best practices and compliance
• Manage the training and development plans for office team
• Oversee performance management for office team
• Deliver financial reporting as needed
• Verify and analyze franchise performance reports
• Assist with office staffing and compensation plan as needed
• Monitor job file status to ensure accuracy in all job file documentation daily.
  Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
  Create/review estimate based on scope and photos from Production crew.
  Maintain an accurate Work in Progress board for all active leads/projects.
  Monitor and ensure all client requirements are followed.
  Maintain internal and external communications with all stakeholders.
  Review timestamps and other datapoints to reflect accurate reporting/KPMs.
  Complete and review job file documentation for final upload and the audit process
  Perform internal audit of all projects to ensure estimate captures all work performed.
  Perform all job close-out activities including coordination with accounting team to ensure proper invoicing.
  Assist other departments as needed.

• High school diploma/GED; Associate degree or Bachelors degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 year of customer service and/or office-related experience
• Excellent written and verbal communication skills
• Exceptional organization and planning capabilities strong attention to detail

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.