Office Customer ServiceScheduling Manager

Customer Service ManagerThe Customer Service Manager is responsible for customer service order entry order processing and order shipping and supervises manages and directs the customer service JOB FUNCTIONS FOR THIS 1. Supervise manage and direct the work of customer service representatives.2. Review new and existing orders to insure accuracy and proper input into ordering analyze and set pricing on items where General Manager is not required to and resolve customer questions and/or problems in areas where customer service representatives need and take steps to ensure that all plant goals regarding on-time deliveries and other product quality and performance issues are being General Manager and Sales Service Manager with price quotations and/or questions on existing customers to ensure customer inventory and warehouse items. Provide input and direction to management as to availability of stock slow moving and fast moving items to ensure ability to meet customer and revise service related procedures and train personnel to ensure quality service and and predictable SIGNIFICANTJOB FUNCTIONS General Manager and Sales Manager informed of problems and situations that may affect the performance of sales service customer service scheduling and shipping.2. Attend scheduling meetings.3. Comply with company policies and procedures and all applicable laws and duties as EDUCATION / EXPERIENCEHigh school diploma or years experience in a manufacturing years supervisory experience overseeing three or more EDUCATION / EXPERIENCEExperience in the corrugated container literate (MS Excel and MS Word).REQUIRED SKILLS TECHNICAL SKILLSComputer literate (MS Office including Word and Excel and data entry skills).Application knowledge of products and production standards both ISO and SKILLS Strong communication to read and interpret documents such as business and performance reports operating and maintenance instructions and procedure to write business reports and to speak effectively before groups of customers the general public managers and other employees of the organization. MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts interest commissions proportions percentages area and to compute rates and to generate and interpret graphical representations. REASONING ABILITYAbility to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form. LEADERSHIP ATTRIBUTESSuperior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient communication and teaching skills in order to function effectively as a teacher for his/her crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful employee relations skills including being an active listener understanding how to appraise personnel applying both positive and corrective feedback being able to resolve conflicts either involving the supervisor directly or as a third party understands and demonstrates positive motivational skills including coaching and delegation confidence including providing a consistent leadership style with an acceptable level of professional assertiveness. Professional appearance to support his/her role as a managerial DEMANDSEmployee is regularly required to walk and talk and hear stand and sit. Vision requirements include: close vision distance vision color vision peripheral vision depth perception and ability to adjust ENVIRONMENT While performing the duties of this job in the plant the employee is exposed to wet and/or humid conditions moving mechanical parts and fumes or airborne particles. The noise level in the plant work environment is usually INFORMATIONThe essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform. Position Descriptions may be changed or revised by the Company from time to time at its sole Position Description is not intended to guarantee and does not guarantee ongoing employment or employment for a definite term either in this position or with the Company. Absent an enforceable written contract to the contrary and to the fullest extent allowed by federal state and local law an employees employment relationship with the Company is at-will.