Office Coordinator Women's Health

Location: Mercy Hospital St. Louis New Ballas Clinic Towers (Clinic 101A)
Department: Mercy Clinic Towers A & B
Employment Type: Full-Time (40 hours/week)
FLSA Status: Non-Exempt
Job Profile: Office Coordinator

Mercy Hospital St. Louis is seeking a highly organized and customer-focused Office Coordinator to support the day-to-day administrative and operational functions of the New Ballas Clinic Towers (Clinic 101A). Under the direction of the Practice Manager the Office Coordinator serves as a key resource for front-office operations physician support patient scheduling registration billing processes insurance verification staff coordination and clerical workflow management.

The ideal candidate will demonstrate strong leadership communication and organizational skills while ensuring a positive patient experience and efficient clinic operations. This role works collaboratively with physicians clinical staff patients and departmental leadership to support exceptional patient care and operational excellence.

• Coordinate and lead daily clerical and administrative functions of the clinic.
• Answer and route telephone calls professionally and efficiently.
• Schedule patient appointments and manage provider calendars.
• Perform patient registration insurance verification and demographic updates.
• Manage filing systems medical records requests and document processing.
• Maintain confidentiality of patient employee and financial information in compliance with HIPAA and Mercy policies.
• Monitor office supply inventory and order supplies as needed.
• Maintain a clean organized and professional work environment.

• Train and support clerical staff in front desk operations registration scheduling charge entry and customer service standards.
• Assist with onboarding and competency development for clerical team members.
• Coordinate clerical communications and workflow among providers clinical staff patients and families.
• Support departmental operational initiatives and staffing needs.
• Monitor volunteer schedules and provide direction regarding assignments.

• Perform Epic charge entry adjustments edits and credits as required.
• Manage insurance authorizations pre-certifications denials and appeals.
• Maintain and update clinic charge master information.
• Monitor productivity metrics and input daily administrative data.
• Assist with billing-related activities and ensure accurate documentation and charge capture.

• Serve as a communication liaison between physicians practice leadership and clinic staff.
• Assist physicians with credentialing licensure renewals and related documentation.
• Track physician licensing and medical privilege requirements to ensure compliance.
• Coordinate Continuing Medical Education (CME) activities and conference registrations.
• Support provider administrative projects and practice initiatives.

• Foster positive relationships with patients families providers and coworkers.
• Greet and assist patients in a courteous compassionate and professional manner.
• Respond promptly to inquiries and requests within the scope of the position.
• Maintain open communication with leadership and departmental staff regarding operational needs and concerns.

• Utilize Epic Kronos and other departmental software systems effectively.
• Serve as a Kronos editor for assigned cost centers and maintain competency with system updates.
• Maintain proficiency in clinic technology software applications and office equipment.
• Support data accuracy and reporting initiatives.

• High School Diploma or GED required.
• Coursework in clerical administrative or business-related skills preferred.

• Minimum of two (2) years of experience in a medical office or healthcare administrative setting.

• Typing proficiency.
• Knowledge of medical terminology.
• Strong organizational communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Proficiency with Microsoft Office applications and electronic medical record systems.

• Five (5) years of experience in a medical office or ambulatory healthcare setting.
• Experience with Epic and Kronos systems.
• Experience with insurance authorization denial management and medical billing processes.
• Previous experience leading or training administrative staff.

• Leadership and Team Collaboration
• Patient-Centered Service
• Attention to Detail
• Problem Solving
• Time Management
• Professional Communication
• Confidentiality and Compliance
• Adaptability and Decision Making

At Mercy we believe in bringing to life a healing ministry through compassionate care exceptional service and teamwork. As an Office Coordinator you will play a vital role in ensuring patients receive a seamless and welcoming experience while supporting providers and staff in delivering outstanding care.