Office Coordinator

Rome Health is seeking a compassionate organized and customer-focused Office Coordinator to join our Community Recovery Center (CRC) this role you will provide essential administrative and clerical support to help ensure the efficient day-to-day operations of the CRC. You will support the Director clinicians and other members of the clinical team while serving as the first point of contact for patients visitors and community partners.

The Office Coordinator plays a key role in creating a welcoming environment coordinating front office activities and supporting special projects grant tracking and committee initiatives as assigned.

Key Responsibilities

• Serve as the primary front desk contact for patients visitors and staff.
• Provide administrative and clerical support to the Director clinicians and clinical team.
• Answer phones schedule appointments and manage daily office workflow.
• Maintain accurate records while ensuring confidentiality and compliance with applicable regulations.
• Assist with insurance authorizations and documentation as needed.
• Support grant and project tracking for committees and workgroups.
• Collaborate with internal departments insurance companies state agencies and community partners.
• Deliver exceptional customer service while maintaining a professional and positive attitude.

Qualifications

Required:

• High School Diploma or GED.
• Minimum of 3 years of relevant administrative experience.
• Minimum of 2 years of experience working in Behavioral Health.
• Current New York State of Health Assistor Certification or the ability to obtain certification within 6 months of hire.

Preferred Knowledge & Skills:

• Knowledge of federal state and local billing and compliance regulations.
• Understanding of substance use disorder treatment and recovery services.
• Experience with insurance authorization requirements.
• Proficiency in Microsoft Office including Excel and Word.
• Strong organizational communication and customer service skills.
• Ability to maintain professionalism and confidentiality at all times.
• Ability to work collaboratively with coworkers patients insurance companies hospital departments state agencies and the public.

Why Join Rome Health

At Rome Health youll become part of a dedicated team committed to improving the lives of individuals and families in our community. We offer a collaborative work environment where your contributions make a meaningful impact every day.

Required Experience:

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