Office Coordinator- Lock Shop (Tech)

Overview

Work with the best! Per Mar Security an industry leader in providing integrated security solutions is seeking hardworking motivated people.

Established in 1953 Per Mar Security Services is the largest family-owned full-service security company in the Midwest with more than 2600 team members operating in 25 branch locations. The company provides full-service security solutions for homes and businesses including security officer services smart home automation burglar and fire alarms access control security cameras alarm monitoring investigative services and background checks.

Job Skills / Requirements

Per Mar Security Services is seeking a qualified candidate to coordinate our office operations for the Lock and Safe division of our business Floyd Lock & Safe.

This role supports the day-to-day operations of a busy locksmith business by managing administrative workflows including timesheet approval billing customer service inventory support lock shop records and employee training coordination. Working with a team serving residential commercial and lock shop customers this position is ideal for someone who thrives in a fast-paced service-driven environment and excels at keeping operations organized behind the scenes.

Why Per Mar Security

• Hourly rate of $26-$29
• Opportunity for advancement as the team grows
• Great Benefit Package including Health Dental Vision Disability Life 401K with match and Paid Time Off
• Stable company with over 60 years of experience providing security to our communities and continued growth

In this role you will:

• Prepare review and process accurate customer invoices for completed service work.
• Review and approve employee timesheets resolve discrepancies and support payroll processing.
• Respond to customer inquiries regarding billing service issues and complaints providing timely and professional resolutions.
• Maintain accurate records of customer interactions invoices and administrative documentation.
• Assist with inventory management by monitoring stock levels coordinating orders and maintaining inventory records.
• Coordinate employee onboarding training schedules certifications and ongoing development programs.
• Collaborate with managers technicians vendors and internal departments to support daily operations.
• Provide general administrative support including correspondence reporting filing and special projects.
• Serve as a backup contact for the after-hours on-call schedule to support field technician dispatching.
• Maintain confidentiality while ensuring organized efficient and customer-focused business operations.

What youll need:

• High school diploma or equivalent required; Associates degree or coursework in Business Administration or a related field preferred.
• 12 years of administrative office coordination or customer service experience.
• Strong verbal and written communication skills with a customer-focused approach.
• Proficiency in Microsoft Office (Word Excel Outlook) and the ability to quickly learn new software systems.
• Excellent organizational skills attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive employee and customer information with professionalism.
• Experience in a field service locksmith safe or physical security environment is preferred.
• Familiarity with payroll/timekeeping systems GPS fleet management tools or coordinating employee training programs is a plus.

Essential Functions to be performed with or without a reasonable accommodations

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance Life Insurance Dental Insurance Vision Insurance Paid Vacation Paid Holidays Short Term Disability 401K/403b Plan