Office Coordinator Customer Service Representative CSR

Handyman Connection

Job Location:

Fishers, IN - USA

Hourly Salary: USD 20 - 27

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Bonus based on performance
Opportunity for advancement
Paid time off

Handyman Connection of Fishers
Fishers IN
Full-Time MondayFriday Starting at $2027/hour (Based on Experience)

Looking for More Than Just Another Office Job

At Handyman Connection of Fishers were a small local team with a lot going on and we care a lot about doing things well.

Were family-owned locally operated and we believe taking care of people matters just as much as taking care of their homes.

Were looking for someone who likes keeping things organized solving problems helping customers and making busy days run a little smoother.

This isnt a traditional receptionist position.

Youll be the person helping connect the dots keeping customers updated projects moving craftsmen organized and the office on track.

If you enjoy learning new tools improving how things get done and being the person people can count on wed love to meet you.

A Few Things You Should Know

Were a family-owned business.

Some days are smooth.

Some days everything catches on fire at once.

We need someone who can help keep things steady jump in where needed and catch small issues before they turn into big ones.

No two days are exactly alike and thats part of what makes the role interesting.

If you thrive in an environment where every day is a little different youll fit right in.

What Youll Do

Customer Care

Answer incoming phone calls emails and text messages
Schedule estimate appointments
Communicate with homeowners throughout their projects
Provide updates and answer customer questions
Deliver outstanding customer service from the first phone call through project completion

Scheduling & Coordination

Schedule estimates and jobs
Coordinate craftsmen schedules
Confirm appointments with customers
Adjust schedules as priorities change
Keep projects moving efficiently

Office Operations

Manage customer information in Jobber
Update job statuses and notes
Collect deposits before scheduling
Send invoices and process payments
Maintain organized digital records
Ensure projects move smoothly from estimate to completion

Materials & Project Support

Coordinate material orders and deliveries
Verify materials are ready before jobs begin
Communicate with suppliers and craftsmen
Help prevent delays by staying ahead of project needs

Customer Follow-Up

Follow up after completed jobs
Request Google reviews
Coordinate warranty work when needed
Help create a five-star customer experience

What Success Looks Like

In this role success means helping projects keep moving customers stay informed and the office feel less scattered.

Success means:

Customers always know whats happening.
Craftsmen arrive prepared.
Projects stay on schedule.
Deposits are collected before scheduling.
Customers receive prompt communication.
Nothing falls through the cracks.

Things We Really Appreciate

Organized job notes

Happy customers

Craftsmen showing up with the right materials

An inbox that doesnt make us afraid to open it

Solving a problem before it becomes someone elses emergency

What Makes Someone Successful Here

Were looking for someone who:

Is highly organized and detail-oriented
Has excellent communication skills
Can manage multiple priorities in a fast-paced environment
Learns new technology quickly
Takes initiative without waiting to be told what to do
Remains calm under pressure
Enjoys solving problems
Takes pride in doing things the right way
Wants to grow with a small business

Heres the kind of person were hoping to find...

Someone who doesnt just notice problems.

Someone who sees what needs to be done and says

I already fixed it.

Technology Youll Use

Were a technology-driven company and are always looking for smarter ways to serve our customers.

Youll regularly use:

Jobber
Microsoft Outlook
Microsoft Office
Google Workspace
ChatGPT and other AI tools
Digital scheduling software

You dont need to know every program on day one. What matters most is that youre comfortable learning willing to ask good questions and interested in finding better ways to work.

Flexible Work Environment

We believe great employees deserve flexibility.

After youve completed training and demonstrated success in the role this position has the opportunity to become hybrid allowing you to split your time between the office and working from home based on performance reliability and business needs.

Once youve learned the role shown youre reliable and earned trust were happy to offer that flexibility.

Growth & Pay Opportunities

We believe good work should be noticed and rewarded.

Your performance will be formally reviewed after your first 3060 days.

If youre learning quickly taking initiative and becoming a key part of the team youll be considered for a pay increase.

We dont want good people waiting a year to be recognized.

Bonus Opportunities

We believe when the company wins our team should win too.

In addition to your hourly pay youll have opportunities to earn performance-based bonuses including incentives for helping convert estimates into booked jobs delivering exceptional customer service and contributing to the overall success of the business.

The better we perform as a team the more opportunities there are for everyone to grow.

Please Read Before Applying

Were a growing family-owned business so some systems are still being built and improved as we go.

This position is not one where youll spend weeks sitting beside someone for training.

Youll have support documentation and people to ask questions but were looking for someone who is resourceful comfortable learning new software open to using AI tools and willing to figure things out.

If youre looking for a job where every task is already mapped out for you this probably isnt the right fit.

If youre excited about helping build something improving how work gets done and making a real difference day to day wed love to meet you.

Preferred Experience

Customer service
Office administration
Scheduling or dispatching
Administrative support
CRM software experience (Jobber is a plus)
Construction or home service experience (preferred but not required)

Bonus Points If You...

Enjoy checking things off a to-do list.
Think sticky notes are a legitimate life strategy.
Can laugh when the schedule changes for the third time before lunch.
Think organized chaos sounds kind of fun.
Get a weird amount of satisfaction from making messy things organized.
Have ever said There has to be a better way to do this and then actually found one.

What We Offer

Competitive starting pay based on experience
Performance review after 3060 days with potential pay increase
Hybrid work opportunity based on performance
Paid holidays
Paid time off
Stable year-round employment
Opportunities for advancement
A supportive family-owned company
A workplace where your ideas matter
The opportunity to help build one of Central Indianas fastest-growing home service companies

Why Join Handyman Connection of Fishers

This role is about much more than answering phones.

Were looking for someone who wants to be an important part of a small growing team.

Someone who enjoys solving problems.

Someone who loves helping people.

Someone who wants to build something theyre proud of.

Skills can be taught. Attitude work ethic integrity and genuinely caring about people are harder to find.

If youre dependable organized motivated and excited about growing with a company thats investing in its future wed love to hear from you.

Compensation: $20.00 - $27.00 per hour

Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.

If youre interested in:

high earnings potential
a flexible schedule that you control
using your skills to help improve others lives

Handyman Connection might be a great fit for you.

Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated backed by the company that helped launch the industry.

Required Experience:

Benefits:Bonus based on performanceOpportunity for advancementPaid time offHandyman Connection of FishersFishers INFull-Time MondayFriday Starting at $2027/hour (Based on Experience)Looking for More Than Just Another Office JobAt Handyman Connection of Fishers were a small local team with a lot go...