Office Assistant I (Location Trinity County)

• Addresses complaints and explains regulations to customers or the public.
• Responds to inquiries regarding departmental functions services policies and procedures.
• Obtains information from customers visitors or callers to determine appropriate resource action document or staff referral to meet their needs.
• Explains the proper use of forms and documents.
• Prepares items for mailing and sorts and distributes incoming mail according to established guidelines and procedures.
• Operates multiline telephone system including answering calls transferring calls and taking messages.
• Schedules customer appointments and maintains schedules for technical or professional staff.
• Composes correspondence reports memos and other documents.
• Reviews and processes forms/documents in accordance with established guidelines and procedures.
• Monitors and updates manual or electronic files.
• Operates a variety of standard office equipment.
• Compiles information to respond to questions or address issues.
• Reviews submitted forms or applications to verify accuracy and completeness.
• Operates automated systems or other department-specific computer systems.
• Maintains accurate department and customer records.
• Performs initial screening of applications for departmental services.
• Performs related duties as assigned.

• General office functions procedures equipment and filing systems.
• General goals and purposes of department programs services and operations.
• English grammar spelling and punctuation.
• Word processing spreadsheet database email calendaring programs and automated systems.

• Explain policies procedures and regulations governing program operations.
• Analyze situations involving rules and regulations and demonstrate good judgment when making decisions.
• Quickly and accurately enter and retrieve data using an automated system.
• Communicate effectively orally and in writing.
• Interact with individuals from various educational socioeconomic and ethnic backgrounds.
• Work cooperatively as part of a team.
• Identify and correct inaccurate or inconsistent information.
• Listen attentively and understand oral information provided.
• Prioritize plan and organize ones own work.

OFFICE ASSISTANT I

Experience and/or training in an office setting paid or unpaid related to filing reception processing mail typing data entry answering telephones assisting the public or other clerical duties.

EXAMINATION INFORMATION

ONLINE WRITTEN EXAMINATION WEIGHTED 100%

The online written examination will consist of a multiple-choice online written exam with the following three (3) test sections:

1. Written Communication / Grammar
2. Filing and Sorting
3. Data Accuracy

To obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination. Competitors who do not complete and submit the written examination will be disqualified.

ELIGIBLE LIST INFORMATION

A departmental open eligible list will be established for Trinity County. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination you may not retest for SIX (6) MONTHS from the established eligibility date.

SPECIAL TESTING ARRANGEMENTS

Special testing arrangements may be made to accommodate applicants for disability military or religious reasons. If you require such arrangements please contact CalHR at or upon notification that your application has been approved. Documentation from medical military school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.

EDUCATION DOCUMENTS

If you are using education to meet the minimum qualifications you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.

GENERAL INFORMATION

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

If you meet the requirements stated on this bulletin you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.

General Qualifications: Applicants must possess essential personal qualifications including integrity initiative dependability good judgement the ability to work cooperatively with others and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY

The Merit System Services program is committed to equal employment opportunity for all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

ABOUT TRINITY COUNTY

Trinity County is in Northern California between Shasta County and the Northern Redwood Coast. The County is roughly the size of Vermont and is home to the Shasta-Trinity Forest which is the largest national forest in California. The 2.1-million-acre forest encompasses five wilderness areas hundreds of mountain lakes and over 6200 miles of streams and rivers including Trinity Lake and the Trinity River. These beautiful bodies of water provide plenty of opportunity for water sports and adventure such as fishing gold-panning jet-skiing skiing and kayaking. For those who prefer terra-firma there are over 460 miles of trails ranging from wide easy grades to rough rocky and steep grades for hikers backpackers and horseback riders of every level to enjoy. Many will also recognize the Pacific Crest Trail a portion of which runs through Trinity County. Visitors and residents enjoy amazing natural beauty a rural environment and spectacular photo opportunities!

SALARY INFORMATION

The rate of pay of a county employer shall correspond with the letters A B C D E F and G respectively which denote the various steps in the salary range. Steps F & G steps are based on longevity: F step is upon completion of seven years of continuous service and 2.5 years at E step G step is upon completion of 10 years of continuous service and 3 years at F step. Trinity County Code Section 2.60.410

DISASTER SERVICE WORKER INFORMATION

Before entering upon the duties of employment all public employees take and subscribe to the oath or affirmation set forth in the California Constitution that declares them to be disaster service workers in time of need. For more information please visit the following websites:

California Emergency Services Act:

California Constitution Oath or Affirmation:

Office of Emergency Services:

Experience:

Junior IC