Office Assistant (ETS) | Temporary

KEY RESPONSIBILITIES:

The Office Assistant serves as a front-line customer service representative and provides general administrative and operational support to the Fulfillment Services team. Key responsibilities include:

• Manage the customer service window and serve as a welcoming first point of contact for employees students visitors vendors and other walk-in customers.
• Greet customers assess their needs provide assistance and direct or escalate requests to the appropriate staff member.
• Monitor and triage Help Desk requests ensuring service needs are appropriately routed and addressed
• Distribute Emory ID cards keys office supplies and other miscellaneous items while following established procedures.
• Answer incoming phone calls respond to general inquiries take messages and route calls as appropriate.
• Support the Dock Master by assisting with loading dock access for approved vendors deliveries and other authorized individuals as needed.
• Assist with maintaining staff calendars scheduling and coordinating appointments or meetings as needed.
• Maintain an organized professional and customer-focused service area.
• Provide general administrative and office support including filing data entry recordkeeping document preparation and other routine tasks.
• Assist Fulfillment Services staff with special projects and operational needs as assigned.
• Perform other related duties and responsibilities as needed to support the daily operations of the department.
• Under close supervision performs basic office administrative duties. Maintains files and records operates standard office equipment provides courier services handles general mailings and monitors supply inventories.
• May use a computer to enter data verify and/or research information or generate reports.
• May gather and collate information.
• Sets up files and files documents or correspondence.
• May process incoming mail by opening dating and distributing it to the appropriate employee.
• Prepares and mails outgoing correspondence and information.
• May greet visitors and answer and screen incoming telephone calls by providing information or taking messages and distributing them to the appropriate employee.
• May type labels envelopes routine forms and correspondence.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent.

PREFERRED QUALIFICATIONS:

• Experience working in a university healthcare corporate facilities or other customer-focused environment.
• Experience working at a reception desk service window help desk or similar high-traffic customer service operation.
• Experience coordinating calendars processing service requests maintaining records or providing general administrative support.
• Ability to remain calm professional and solution-focused when managing competing priorities or challenging customer interactions.

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.