Office Assistant

OFFICE ASSISTANT FULL-TIME IN-OFFICE

Senior Helpers Maine LLC Bangor Maine

Pay: $21.00 per hour
Payroll: Weekly
Schedule: Monday through Friday
Position: Full-time in-office

Benefits

Eligible full-time employees may receive:

• Health insurance/Benefits
• Paid Time Off (PTO)
• Maine Paid Family and Medical Leave benefits and federal FMLA when applicable
• Paid orientation and job-specific training
• Paid required in-service education
• Ongoing professional development opportunities

JOIN OUR TEAM

Senior Helpers Maine LLC is seeking a reliable organized and detail-oriented Office Assistant to support daily agency operations through professional communication scheduling documentation and general office coordination. The ideal candidate is dependable responsive accurate and comfortable working in a fast-paced healthcare environment while maintaining strict confidentiality. Able to keep work area organized and presentable.

Primary Responsibilities

• Answer and direct incoming phone calls professionally and promptly
• Review and respond to emails text messages voicemails and AxisCare messages
• Assist with caregiver scheduling shift coordination and communication with staff patients and family members
• Monitor AxisCare for missed visits late clock-ins and incomplete visit entries
• Follow up with caregivers regarding late arrivals call-outs and missed shifts
• Document attendance concerns in visit memos or internal notes
• Notify patients or responsible parties of delays absences or scheduling changes
• Send and receive secure emails and faxes including medical records and physician communications
• Complete data entry and maintain accurate electronic and paper records
• Prepare print scan organize file and mail agency documents
• Assist with maintaining patient charts employee files and office records
• Organize office supplies PPE forms and patient materials
• Review and complete assigned RingCentral tasks
• Review the next-day schedule for open shifts conflicts and coverage concerns
• Assist the Administrator and Director of Nursing with audits compliance activities special projects and general office duties
• Maintain HIPAA compliance and protect confidential patient employee and agency information

Qualifications

• High school diploma or equivalent required
• Previous office administrative scheduling or customer service experience preferred
• Healthcare or home care office experience preferred but not required
• Strong verbal and written communication skills
• Professional phone and email etiquette
• Excellent organization attention to detail and time-management skills
• Ability to prioritize tasks and manage multiple responsibilities
• Comfortable using computers email fax systems text messaging and office technology
• AxisCare or similar healthcare scheduling experience preferred
• Dependable proactive respectful and able to work effectively as part of a team
• Must maintain strict confidentiality and use sound judgment when handling sensitive information

Work Environment

This is a full-time in-office position located at the Senior Helpers Maine LLC office in Bangor Maine. The Office Assistant reports to the Company Administrator and Director of Nursing and works collaboratively with finance payroll nursing scheduling and direct-care staff.

The employee must be able to sit or stand for extended periods use a computer and telephone operate office equipment organize files and occasionally lift or carry office supplies and materials of reasonable weight.

Employment is contingent upon satisfactory completion of background checks reference verification orientation confidentiality training and agency onboarding requirements.

Apply today to join a supportive mission-driven team committed to quality patient care and dependable service.