OEM Sales and Applications Coordinator

OEM Sales and Applications Coordinator

Summary:

FNA Group is a world class and leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNAs highly acclaimed brands include Simpson Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt Stanley Black & Decker and Craftsman further strengthens FNAs market presence and awareness. FNA is a dynamic organization with unprecedented growth due largely to its ability to attract and retain highly talented associates.

We have a challenging and exciting opportunity in our Power Division for an OEM Sales and Applications Coordinator who is energetic can multi-task and problem solve and has the drive and motivation to learn and grow in a fast-paced setting in an expanding business. This role offers long-term growth opportunities within OEM sales customer account management and program leadership functions as the organization and customer programs continue to expand.

NOTE: This position is 100% onsite. Only candidates that can commit to working onsite will be considered.

Primary Purpose:

The primary objective of this role is to support the execution and coordination of OEM customer programs by improving communication flow operational responsiveness customer support and cross-functional alignment across the organization. This position is intended to enhance customer experience improve program visibility and execution consistency support operational scalability and provide organizational leverage to the OEM Sales organization as customer programs and hybrid power system initiatives continue to grow.

Duties / Responsibilities:

The OEM Sales & Applications Coordinator will support the Director of OEM Sales of our Power Division in the management and execution of OEM customer programs project coordination activities customer communication and order management functions. This role serves as a central communication and coordination point between customers sales engineering purchasing production logistics and factory operations to help ensure customer requirements project timelines and order fulfillment activities are effectively managed throughout the organization.

Travel

Up to 25% travel may be required to support customer meetings trade shows factory visits program reviews training activities and other business-related functions.

Customer & OEM Program Coordination

• Support the day-to-day management of OEM customer accounts ongoing customer programs and project coordination activities
• Participate in customer meetings program review discussions and ongoing customer relationship and account management activities
• Manage customer portals documentation uploads forecasting information and customer-required reporting activities

Cross-Functional Program Management

• Work cross-functionally with engineering purchasing production logistics quality and factory operations teams to support customer programs and operational execution
• Track program milestones prototype builds engineering deliverables production schedules and customer requirements
• Maintain communication flow between commercial and operational teams to help ensure alignment on customer expectations and project timing

Order Management & Operational Coordination

• Coordinate order management activities shipment tracking and customer delivery communication
• Coordinate with logistics and supply chain teams regarding shipment schedules inventory timing and customer delivery requirements
• Maintain organized customer records program documentation project tracking tools and related commercial documentation

Technical & Applications Support

• Support customer-facing technical coordination activities related to OEM products hybrid power systems and customer applications
• Organize and communicate customer technical information specifications and program requirements across internal teams
• Support preparation of customer-facing technical and commercial documentation as needed

Required Skills / Abilities:

• Strong organizational communication and interpersonal skills
• Ability to manage multiple projects priorities and customer requests in a fast-paced environment
• Strong customer relationship and follow-up skills with a proactive solution-oriented mindset
• Technical aptitude and ability to understand customer applications product requirements manufacturing processes and systems integration concepts
• Ability to coordinate effectively across commercial engineering production purchasing logistics and operational teams
• Strong attention to detail with the ability to maintain organization across multiple active customer programs

Education and Experience:

• Bachelors degree preferred but equivalent experience technical background organizational capability and business acumen will also be considered
• Excellent customer service and communication experience in customer-facing environments
• Hands-on technical or mechanical experience with small engines power equipment construction equipment or related products preferred
• Experience working in construction project coordination field operations manufacturing or related operational environments preferred
• Experience in OEM manufacturing technical sales support project coordination customer service or related business functions preferred
• Experience with ERP systems customer portals Microsoft Office and project tracking tools preferred

Supervisor / Manager Responsibilities:

None.

Work Hours:

Monday - Friday 8am-5pm with occasional extended hours as required to complete assignments.

Required Experience:

IC