OEM Customer Return Coordinator

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity being respectful and accountable to one another and staying humble and driven while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position.

Salary will be determined by the applicants education experience knowledge skills and abilities as well as internal equity and alignment with market data.

OEM Customer Return Coordinator

The OEM Returns Coordinator plays a vital role in maintaining the flow of OEM returns back to our customers. The leading candidate will work with each value stream daily to develop an OEM returns priority plan.

Estimated hourly base pay: $27.40 (minimum) - $35.58 (midpoint) - $43.75 (maximum)

• All members included in annual cash bonus opportunity.
  • 401(k) match (4.5%)
  • Annual Woodward stock contribution (5%)
  • Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays including floating holidays.
• Industry leading medical dental and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
• Paid parental leave.
• Adoption Assistance
• Employee Assistance Program including mental health benefits.
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
• Voluntary benefits including:
• Home / Auto Insurance discounts
• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Key Responsibilities:

• Coordination: Receives processes and schedules incoming product. Creates and tracks work orders maintains status in operating system Follows standard process to meet customer expectations.
• Communication: Communicates with appropriate members and cross-functional teams to perform analysis and determine work scope for product.
• Quality: Accurately gathers and evaluates data changes and maintains records per operating standards.
• Organization & Cleanliness: Adheres to 5S principles by keeping workstations clean organized and free of unnecessary items. Follows established guidelines to ensure tools materials and equipment are properly stored and maintained.
• Safety Mindset: Adheres to all established safety protocols procedures and regulatory requirements; maintains mindfulness of self and surrounding work area to promote a safe working environment.

Key Skills:

• Technical Capability: Performs scheduling inventory routing updates and all necessary ERP transactions to ensure flow of product.
• Troubleshooting: Identifies gap-to-standard and resolves or escalates them per standard processes/procedures. Skilled in diagnosing and resolving complex issues that arise during warranty processing. Anticipates potential issues and proactively identifies solutions.
• Mechanical Aptitude: Demonstrates understanding of mechanical systems and components. Solid understanding of full scope of assembly/repair and overhaul process.
• Team Communication: Communicates effectively with team members supervisors and cross-functional teams to support workflow and escalate immediate issues. Champions Woodwards Core Values.
• Time Management: Proactively prioritizes time to complete assigned tasks within established schedules. Recognizes potential impact to efficiency and collaborates with applicable members to resolve.
• Lean Mindset: Follows lean practices such as 5S and waste reduction. Identifies inefficiencies and suggests improvements. Supports and participates in lean initiatives and principles and drives a culture of continuous improvement.
• Production Systems: Understands and adheres standardized work and escalates when cannot be followed. Actively participates the daily management system.
• Computer Skills: Uses basic software (e.g. email spreadsheets data entry tools) to complete tasks. Leverages specialized software where applicable.
• Attention to Detail: Ensures precision in tasks to maintain high quality standards. Follows instructions precisely and checks work for accuracy.
• Collaboration: Works cooperatively with team members to support overall team objectives and workflow. Works well with team members and accepts feedback. Collaborates across teams shares knowledge and supports team goals. Builds strong cross-functional relationships and fosters a collaborative culture.

Application window is anticipated to close 7 days from original posting date.

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the companys good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience skills education location and other job-related reasons.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national lawful permanent resident (i.e. Green Card holder) or a protected person (e.g. asylee or refugee).

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race color religion sex (including sexual orientation and gender identity) national origin age disability protected veteran status or any other category protected under federal state or local laws.