Ocean Import Agent Charleston, SC

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30000 employees work to ensure we transport our customers of shipments by air or sea. DGFs logistics solutions span the entire supply chain from the factory to the shop floor. This also includes special transport-related services.

We have an exciting opportunity for an OCEAN IMPORT AGENT with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at our Charleston SC Location.



Key Responsibilities:



Quoting account creation SOP responsibility
Confirm all shipment information with origin to initiate shipment- Knowledge of Inco terms
required
Receive and validate customers order including shipping documents SLI EIN credit application
Review/update; verify fees customer profile SOP and rates per quote or customer SOP/work instructions
Verify shipment status review pre-alert and verify Issue shipment handling instructions to operational Ocean Import Processors
Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
Communicate exceptions and shipment status with Customer and Ocean Import Processor
Work with Accounts Receivable
Increase customer satisfaction and business share through regular contact (i.e. phone email possible
visits)
Initiate customer reports