Observability Lead-Sr. Infrastructure Engineer-ON-SITE REQUIRED IN LISTED TRUIST HUBS

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

We are seeking a highly experienced and strategic Observability Lead-Sr. Infrastructure Engineer with a strong Forward Deployed Engineering (FDE) software development event streaming and technical leadership focus to define implement and scale enterprise observability capabilities. This role combines technical leadership in observability strategy with hands-on customer-facing engineering application development expertise and Kafka/event-driven integration knowledge to deliver high-impact solutions across complex enterprise environments.
As an Observability Lead you will establish the vision and direction for metrics logs traces telemetry pipelines event streaming and developer-enabled observability patterns using modern standards such as OpenTelemetry and a combination of open-source and commercial tooling. You will also operate as a forward deployed partner working directly with engineering SRE platform teams software development teams and business stakeholders to solve real-world problems and deliver tailored observability implementations in production.
In this role you will drive a transition from reactive monitoring toward proactive intelligence-driven observability. You will influence architectural decisions embed observability into the software development lifecycle guide code-level instrumentation and performance engineering practices and ensure solutions are scalable and adaptable to diverse use cases including event-driven and Kafka-based architectures. The role requires the ability to read troubleshoot and guide improvements to application code; design automation APIs integrations collectors dashboards Kafka-aware telemetry flows and reusable tooling; and help engineering teams adopt observability as part of day-to-day software delivery.
Success in this position means improving system reliability reducing mean-time-to-detect and resolve (MTTD/MTTR) enabling faster root-cause analysis increasing engineering velocity and creating a consistent high-fidelity observability experience. You will also translate field learnings into reusable implementation patterns code assets automation Kafka/event-streaming practices developer standards and enterprise platform capabilities that inform platform strategy and observability standards.

For this opportunity Truist will not sponsor an applicant for work visa status or employment authorization nor will we offer any immigration-related support for this position (including but not limited to H-1B F-1 OPT F-1 STEM OPT F-1 CPT J-1 TN-1 or TN-2 E-3 O-1 or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in one of our Truist hub locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Works to achieve operational targets with major impact on the infrastructure engineering department or job area results and contributes to the development of goals for area of responsibility.
2. Designs builds manages and implements enterprise infrastructure technology platforms and systems across cloud network database storage platform computing or middleware domains.
3. Develops and applies automation monitoring and optimization techniques to ensure high availability and performance of infrastructure.
4. Manages large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
5. Collaborates with cross-functional teams and external partners to integrate new technologies and continuously improve infrastructure standards and processes.
6. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
7. Ensures compliance with technology strategies standards and governance to mitigate risks and ensure regulatory adherence.
8. Reviews infrastructure designs configurations and procedures to support operational consistency and knowledge sharing.
9. Provides strong technical guidance training and direction to infrastructure teams and lower-level technical professionals.
10. Demonstrates innovative influence with stakeholders in supporting business objectives and technical strategic objectives.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in Computer Science Engineering Information Systems or related field.
2. Minimum of 7 years of professional experience in infrastructure engineering.
3. Advanced knowledge of enterprise infrastructure technologies including cloud network database storage platform computing and middleware.

Preferred Qualifications:

- Bachelors degree and ten or more years of experience or an equivalent combination of education and work experience

- Hands-on experience with OpenTelemetry including application instrumentation collector configuration semantic conventions and telemetry pipeline design

- Experience with observability tools such as Prometheus Grafana Jaeger Elastic Splunk Dynatrace Datadog or similar platforms

- Strong software development experience in one or more languages such as Python Go Java JavaScript//C# Bash or PowerShell

- Ability to read debug profile and guide improvements to application code to identify performance bottlenecks inefficient queries memory pressure dependency latency threading issues or error-handling gaps

- Experience designing and developing APIs automation frameworks command-line utilities integrations collectors dashboards or reusable internal tools that support observability and operational workflows

- Strong Kafka or event streaming platform experience including producers consumers topics partitions consumer groups Kafka Connect event-driven integration patterns consumer lag analysis throughput troubleshooting and monitoring of Kafka-based services

- Strong understanding of software development lifecycle practices including Git-based source control code review CI/CD pipelines automated testing release practices secure coding and developer enablement

- Strong background in Kubernetes cloud platforms containers microservices service-oriented architectures event-driven architectures and cloud-native application patterns

- Experience with infrastructure as code or configuration automation tools such as Terraform Ansible Helm or similar technologies

- Experience defining observability strategies technical standards developer enablement patterns event-streaming observability patterns and engineering roadmaps across multiple application or platform teams

- Experience in forward deployed engineering solutions engineering developer advocacy or customer-facing technical leadership roles

- Proven ability to translate customer-specific implementations code assets event-streaming patterns and field learnings into reusable platform capabilities enterprise standards and strategic technology recommendations

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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