Observability Lead-Sr. Infrastructure Engineer

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

We are seeking a highly experienced and strategic Observability Lead-Sr. Infrastructure Engineer with a strong Forward Deployed Engineering (FDE) focus to define implement and scale enterprise observability capabilities. This role combines technical leadership in observability strategy with hands-on customer-facing engineering to deliver high-impact solutions across complex environments.
As an Observability Lead you will establish the vision and direction for metrics logs traces and telemetry pipelines using modern standards such as OpenTelemetry and a combination of open-source and commercial tooling. You will also operate as a forward deployed partner working directly with engineering SRE platform teams and business stakeholders to solve real-world problems and deliver tailored observability implementations in production.
In this role you will drive a transition from reactive monitoring toward proactive intelligence-driven observability. You will influence architectural decisions embed observability into the software development lifecycle and ensure solutions are both scalable and adaptable to diverse use cases.
Success in this position means improving system reliability reducing mean-time-to-detect and resolve (MTTD/MTTR) enabling faster root-cause analysis and creating a consistent high-fidelity observability experience. You will also translate field learnings into reusable patterns that inform platform strategy and enterprise standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Works to achieve operational targets with major impact on the infrastructure engineering department or job area results and contributes to the development of goals for area of responsibility.
2. Designs builds manages and implements enterprise infrastructure technology platforms and systems across cloud network database storage platform computing or middleware domains.
3. Develops and applies automation monitoring and optimization techniques to ensure high availability and performance of infrastructure.
4. Manages large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.
5. Collaborates with cross-functional teams and external partners to integrate new technologies and continuously improve infrastructure standards and processes.
6. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.
7. Ensures compliance with technology strategies standards and governance to mitigate risks and ensure regulatory adherence.
8. Reviews infrastructure designs configurations and procedures to support operational consistency and knowledge sharing.
9. Provides strong technical guidance training and direction to infrastructure teams and lower-level technical professionals.
10. Demonstrates innovative influence with stakeholders in supporting business objectives and technical strategic objectives.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in Computer Science Engineering Information Systems or related field.
2. Minimum of 7 years of professional experience in infrastructure engineering.
3. Advanced knowledge of enterprise infrastructure technologies including cloud network database storage platform computing and middleware.

Preferred Qualifications:

- Bachelors degree and ten or more years of experience or an equivalent combination of education and work experience

- Hands-on experience with OpenTelemetry including instrumentation collector configuration and pipeline design

- Experience with observability tools such as Prometheus Grafana Jaeger Elastic Splunk Dynatrace or similar platforms

- Strong background in Kubernetes cloud platforms and service-oriented or event-driven architectures

- Proficiency in one or more programming or scripting languages (e.g. Python Go Java Bash) for automation and integration

- Experience in forward deployed engineering solutions engineering or customer-facing technical roles

- Proven ability to translate customer-specific implementations into reusable platform capabilities and enterprise standards

- Demonstrated success in defining observability strategies and influencing platform and engineering roadmaps.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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