NW Residential Services Coordinator Martha's Place (PT Variable 0 37.5 hrwk)

P/T Variable hours available (0-37.5 per week; must be available to work overnights and on weekends this is a 24/7 facility and flexibility is needed.)

StartingPay:$25.96 - $27.26 / hour (DOE).Overnight Weekend & Solo Shift Differential Pay ($o.75 - $1.00 / hour) available.

Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.

POSITION DESCRIPTION:

The Residential Services Coordinator is responsible for daily crisis management milieu relationship management and effective and safe daily building operation at Marthas Place; a 70-unit 24/7 controlled access permanent/ supportive housing project for highly vulnerable chronically homeless adults. The Residential Services Coordinator would be part of the 24/7 support staff for residents and building operations.

MAJOR DUTIES AND RESPONSIBILITIES:

• Interact and model appropriate professional behaviors with residents in the general milieu of Marthas Place common areas.
• Coordinate and facilitate outside services with residents:
• Contact outside service providers to schedule confirm and manage a variety of appointments.
• Provide outreach and engagement of service-resistant residents through creative resourceful strategies that build trust and confidence.
• Initiate facilitate and promote on-site recreational and therapeutic activities.
• Ensure all functions in lobby office are run efficiently and effectively including checking visitors in and out answering telephones and monitoring security systems.
• Acts as first responder to neighbor/community concerns promptly and professionally; ensure coordination with Supervisor and Housing Director as needed.
• Maintain safety and security by monitoring all general access areas and enforcing building rules including street front.
• Respond to emergencies and initiate action as required including contact with emergency response systems; may include resident welfare checks.
• Ensure significant events involving residents and building operation activities are recorded accurately in daily log:
• Read daily logs upon shift entry
• Pass on all necessary information during shift overlap for seamless coverage
• Elevate issues as appropriate to Supervisor
• Respond to resident complaints involving other residents; coordinate with Supervisor CHS Building Manager and/or community partners as needed.
• Assess resident requests for maintenance lease issues rent payments order to evaluate for appropriate assistance and/or direction to CHS building staff or other relevant services.
• Participate in weekly staff meetings (including internal CCS programs CHS staff as needed and community partners).
• Attend trainings as needed/required.
• Provide transportation to residents as needed/requested.
• Other work-related duties as assigned.

MINIMUM REQUIREMENTS:

• Experience working with individuals displaying a wide range of unpleasant and/or challenging behaviors.
• Must be available to work some evening and weekend shifts.
• Ability to communicate and work effectively with staff from various backgrounds.
• Able to communicate effectively in with staff residents and community partners.
• Ability to learn crisis intervention skills and behavior management.
• Reliable transportation and WA State Drivers License/ WA State I.D.
• Active or ability to obtain a Food Handlers Permit.
• Active or ability to obtain CPR/First Aid training.
• Support and uphold the mission beliefs and values of Catholic Community Services and Catholic Housing Services.
• Support and contribute to a creative collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Criminal History Background Checks are required prior to employment.