Nurse Manager, Care Management

Why Choose Saint Joseph Health System

At Saint Joseph Health System our values guide every decision we make. Even when challenges arise we remain committed to our mission: caring for every person who needs us. We invest in our people our technology and our capabilities so we can continue delivering exceptional compassionate care to our communities.

What We Offer

• Tuition reimbursement for all full-time and part-time colleagues starting on day one

• Comprehensive benefits beginning day one (Medical Dental Vision PTO Life Insurance STD/LTD and more)

• Retirement savings plan with employer match

• Generous paid time off program plus 7 paid holidays

• No mandatory overtime

• Employee referral incentive program

• Access to state-of-the-art equipment unlimited CEUs and a supportive team-focused work environment

The Nursing Manager will oversee the Care Management team. Supports and assists the Executive Director of Clinical Operations in providing 24 hr. resource management services including utilization management social work case management and discharge planning. Assists in the selection development and corrective action of staff & holds them accountable for & recognizes their contributions to quality outcomes. Maintains full responsibility to assure customer & physical satisfaction is achieved & makes day to day decisions.

• Model and uphold the organizations mission values and ethical standards.
• Foster a respectful inclusive environment that values diversity and dignity.
• Promote integrity accountability and teamwork across all staff.
• Lead change initiatives and remove barriers to organizational improvement.
• Recognize reward and develop team members through consistent coaching and feedback.

• Oversee 24/7 department operations and ensure delivery of safe high-quality patient care.
• Delegate supervise and evaluate care provided by the clinical team.
• Ensure care delivery is appropriate to patient age and clinical needs.
• Coordinate department operations to support efficient patient flow and outcomes.
• Maintain staffing models that align with patient acuity and productivity goals.

• Ensure compliance with all regulatory legal and patient safety requirements.
• Promote a culture focused on minimizing risk and improving patient safety.
• Monitor patient satisfaction and implement improvements to exceed expectations.
• Lead performance improvement initiatives and benchmark outcomes.
• Maintain accurate documentation including services and charges as applicable.

• Develop manage and maintain departmental budgets with minimal variance.
• Optimize resource utilization to improve financial performance.
• Identify opportunities to enhance efficiency quality and cost-effectiveness.
• Align departmental activities with organizational strategy and goals.

• Recruit hire orient and retain highly qualified staff.
• Ensure staff competency through education training and skill validation.
• Conduct performance evaluations and maintain development plans for all direct reports.
• Address employee concerns resolve conflicts and enforce policies fairly.
• Promote continuous learning and professional development.

• Build strong collaborative relationships with physicians.
• Develop and execute plans to improve physician satisfaction.
• Partner across departments to solve problems and improve care delivery.

• Graduate of an approved school of nursing. Knowledge of healthcare and nursing management practices that are normally acquired through completion of a Bachelor of Nursing Degree.
• Masters degree preferred
• Active Registered Nurse (RN) license (Indiana)

• Minimum of 3 years of clinical nursing experience in a related area - UM/CRM strongly preferred.
• Demonstrated leadership and management experience in a healthcare setting

• Accountability and decision-making
• Change management and continuous improvement
• Coaching mentoring and staff development
• Strong patient focus and customer service orientation
• Effective physician relationship management
• Financial and operational acumen
• Commitment to diversity equity and inclusion
• Alignment with mission-driven healthcare values

• Ability to adapt to changing schedules and operational needs
• May provide direct patient care support as required

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.