NSC Cust Support Associate

Customer Support Associate The salary range for this role is $17.10 - $22.20 per hour and is a remote Customer Support Associate manages all issues presented by our stores and corporate offices to maintain positive customer relationships within our organization. They interact directly with callers to listen to concern provide troubleshooting and resolve issues. A proactive Customer Support Associate will anticipate callers questions and familiarize themselves with our applications products and services to provide the best troubleshooting for DetailsWhat You Need:Basic to intermediate technical to intermediate troubleshooting communication and customer service call center with customer-relationship management (CRM) software programs (ServiceNow).Strong command of written and verbal organizational and multitasking to maintain a calm and polite manner in stressful to work morning afternoon night and weekend Youll Do:Answer and respond promptly and professionally to incoming calls chats and interactions completing troubleshooting steps using knowledgebase articles to work towards issue and maintain a good rapport with callers by using positive language and anticipating their level 1 troubleshooting on reported all work performed and document incident details until the issue is document resolve or escalate any email issues Requirements:2 years of customer service in a call center environment preferred 1 year School Diploma degree in Information Technology or Technical college degree Total RewardsOur team members are our greatest asset. As an expression of our appreciation Aarons is proud to offer outstanding career training competitive performance incentives excellent advancement opportunities and a distinctive benefits package which includes**:Paid time off including vacation days sick days and holidays Medical dental and vision insurance 401(k) plan with contribution matching*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range and the range may be modified in the future. An employees pay position within the salary range will be based on several factors including but limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission or any other form of compensation that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law. **Benefits vary based on full-time employment status.