Northwest Customer Service Team Leader, Ag & Rural Lending
Job Location:
Saint Joseph, MN - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you a proven leader who thrives on developing people improving processes and delivering exceptional customer experiences
FCS Financial is seeking a Customer Service Team Leader on our Ag & Rural Lending Team for our northwestern Missouri territory to lead a high-performing team that supports our agricultural and rural lending customers. This is a rare leadership opportunity for someone who is passionate about coaching employees driving operational excellence and making a meaningful impact on both team success and customer outcomes.
In this role youll lead a team of Customer Service Representatives and Financial Services Specialists while helping shape the future of customer service delivery across the organization. Youll influence training strategies strengthen operational effectiveness and ensure our customers receive timely accurate and compliant service every step of the way.
As the Customer Service Team Leader you will:
- Lead coach and develop a team of customer service professionals across our Maryville St. Joseph Cameron and Higginsville MO locations.
- Play a key role in employee growth through training mentoring onboarding and career development initiatives.
- Partner with lending teams to ensure efficient compliant and customer-focused loan processing and servicing.
- Drive process improvements that enhance the customer experience and operational effectiveness.
- Influence policies procedures and training strategies that support the future of customer service delivery.
- Build a positive high-performing culture focused on collaboration accountability and continuous improvement.
- Make a direct impact on serving Missouri agriculture and rural communities.
- Purpose Driven Work: Help support Missouri agriculture and rural communities.
- Career Growth: We invest in professional development encourage leadership growth and provide opportunities to influence the future of our organization.
- Relationship Focused Environment: Our people make the difference. Work alongside talented professionals who are passionate about serving our member owners.
- Competitive Total Rewards: Enjoy a comprehensive salary incentive opportunities and a comprehensive benefits package designed to support your overall well-being. Based on experience the base pay for this position is $65000 $107000.
- Option of office locations include: This Team Leader covers the northwestern portion of Missouri. Possible office locations include: St. Joseph or Higginsville MO.
Were seeking a leader who:
- Has experience leading or mentoring employees and enjoys helping others grow and succeed.
- Understands loan processing loan servicing or lending operations.
- Brings strong customer service skills and the ability to communicate effectively in both routine and challenging situations.
- Demonstrates sound judgment organization and the ability to manage multiple priorities.
- Understands the importance of maintaining confidentiality security and regulatory compliance.
- Has a passion for agriculture rural communities and building strong customer relationships.
- Bachelors degree in Business Agriculture Accounting or a related field
- Five or more years of loan processing and/or closing experience
- Valid Missouri drivers license
- Equivalent combinations of education and experience will be considered
If youre looking for a leadership role where you can develop others improve processes and help serve Missouri agriculture wed love to hear from you. Apply today and help shape the future of Ag & Rural Lending customer service at FCS Financial.
Possible office locations include: St. Joseph or Higginsville MO.
This position is open until filled.
This position is classified as Exempt under the Fair Labor Standards Act.
Department: Marketplace
Reports To: Senior Vice President Customer Services
Supervises: Customer Service Staff
Percentage Job Functions 40% Training and Employee Development 45% Staff Management 10% 5% Loan Origination and Processing n/a Other duties as assigned to meet the needs of the organization. * Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.
Minimum Qualifications Required Knowledge and Skills
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state or local law.
If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
For more information about our commitment to equal employment opportunity please click here .
Required Experience:
Manager
About Company
FCS Financial provides loans, insurance and appraisal services for farmland, ag real estate, equipment and livestock, young and beginning farmers, hunting and recreational land, and rural homes in Missouri.
