North America Sr Program Manager | Building Automation (Cleveland OH)

Reporting to the Honeywell Building Operations Centre (HBOC) leader North America He or she will have overall responsibility for Customer Delivery for our Multisite North America remote services business. This role is responsible for delivering >$3M service and extra works revenue.

A highly capable communicator and manager you will have proven customer and contractor management experience working to deliver customer services solutions. A highly motivated and responsive individual you will develop and maintain strong relationships with key customers stakeholders and influencers including sales operations supply chain and commercial departments.

A strong weekly cadence will be implemented to ensure all customer needs are responded to in line with the contract SLAs and daily operations delivery. Your customers are typically retail building managers (Supermarkets Clothing stores etc) and the contractors are mainly mechanical and electrical contractors replacing HVAC parts identified through Honeywell remote monitoring.

Engagement with the BA Product businesses is a requirement to ensure that the product and parts are available for ongoing maintenance and Breakfix -ordination with sales and operations teams to ensure orders growth whilst controlling commercial risk including customer retention.

You will achieve required productivity quality and revenue targets including a quota for demand generation leading to branch orders.

Some national travel to customer sites may be required. Currently this is less than once per month. Hybrid working is possible although the role is based out of Cleveland Ohio and it is expected to attend the office 3 days per week. Initial 90 days training would be 5 days per week in the Cleveland office.

KEY RESPONSIBILITIES

• Ensure back office team are effectively planning work to deliver and optimize operational efficiencies.
• Ensure adherence to contract schedule cost regulatory agency and international trade compliance requirements.
• Meet extra works orders targets for Breakfix works.
• Identify opportunities and execute plans to improve program performance.
• Manage and maintain customer relationships to ensure customer satisfaction and contract retention are prioritized.
• Identify and support new business with the sales teams.

YOU MUST HAVE

• 5 years experience in Operations Management strong business acumen and customer focus
• 3 years of executing customer contract documentation and customer support to meet customer KPIs and delivery deadlines ideally in live retail sector
• 3 year of experience using basic financial data to ensure profitable sales of labor and material type quotations
• 3 year of experience in previous roles of reporting data to senior managers to meet targets set out

WE VALUE

• Knowledge of fundamental program management principles
• Strong customer facing skills and commercial acumen demonstrated though achievement of business development and revenue target achievement
• Ability to work effectively in a cross functional environment
• Strong presentation and communication skills with proven ability to influence.
• Ideally have experience in SAP and Salesforce/CRM
• Bachelors degree in engineering

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security productivity and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency productivity sustainability and safety in high growth businesses in broad-based attractive industrial-end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products software solutions and technologies that enable building owners and occupants to ensure their facilities are safe energy-efficient sustainable and productive. BA products and services include advanced software applications for building control and optimization; sensors switches control systems and instruments for energy management; access control; video surveillance; fire products; and installation maintenance and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18000 employees globally.

HONEYWELL BENEFITS

In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more information visit:Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: June 8 2026.