Non-Clinical Administrative Patient Services Coordinator

The Patient Care Coordinator (PCC) is responsible for coordinating seamless care delivery for patients in a surgical or non-surgical primary care setting. Acting as a patient advocate the PCC ensures patients have access to healthcare services by facilitating communication between patients providers ancillary services and external agencies. The role involves managing pre-operative and pre-admission processes scheduling and supporting clinic efficiency and quality improvement activities.

• Serve as the primary contact for clinic providers patients families referring physicians outside agencies and the public regarding clinic services.
• Act as liaison between patients and clinic areas to coordinate pre-operative planning preparation and planned hospitalizations.
• Coordinate pre-admission tests pre-surgery appointments and procedures as delegated.
• Ensure complete medical records are available at patient visits admissions and procedures.
• Facilitate document flow between patients providers and payers.
• Communicate care coordination status and completion to healthcare team members.
• Address internal referrals in a timely manner under clinic leadership direction (if applicable).
• Collaborate with financial services to ensure financial information is complete prior to appointments or procedures.
• Assist with scheduling surgeries procedures or ambulatory management services.
• Promote and maintain safety for patients families and coworkers through adherence to procedures and timely communication.
• Provide summary reports on referral volumes and status to clinic leadership (where applicable).
• Participate in quality assessment and improvement activities to enhance clinic and divisional effectiveness.
• Maintain and improve professional competence knowledge and skills through ongoing learning.
• Apply policies procedures protocols and standards of practice consistently.
• Represent the organization positively and demonstrate core values including patient-centered care respect teamwork continuous improvement and leadership.
• Consistently use the AIDET communication system for excellent service delivery.

• Minimum 1 year experience in a medical/healthcare setting or 2 years in a customer service role.
• Experience providing high-level customer service in a fast-paced environment with confidentiality.
• Solid understanding of medical terminology.
• Knowledge of CPT and ICD10 coding.
• Working knowledge of insurance authorization processes.
• Strong written and verbal communication skills.
• Excellent organizational planning and prioritization abilities.
• Ability to work effectively in a team environment and maintain professional relationships.
• Proficiency with Microsoft Office applications including Word Excel and Outlook.

• Experience with Electronic Medical Records (EMR) systems.

• Role is on-site and patient-facing in a primary care clinic environment.
• Strict adherence to patient confidentiality and privacy standards.
• Must demonstrate flexibility and willingness to take on increasing responsibility.
• Consistent application of organizational values and communication protocols.

• Monday through Friday 8:00 AM to 5:00 PM.
• No weekends holidays or on-call duties.
• Position is a 13-week contract.