NOC Technician Tier 3

Koniag Technology Solutions Inc a Koniag Government Services company is seeking a NOC Technician Tier 3 to support KTS and our government customer in Washington DC. This position requires the candidate to be able to obtain a Public Trust. The position is hybrid requires 4 days onsite. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Technology Solutions Inc a Koniag Government Services company is seeking a highly skilled and experienced Network Operations Center (NOC) Tier 3 Technician to join our elite 7x24x365 NOC team supporting mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be a senior-level technical expert with extensive experience in complex network troubleshooting system architecture and incident resolution capable of serving as an escalation point for critical incidents and providing technical leadership within the NOC environment. This position requires deep technical expertise and the ability to make rapid decisions in high-pressure offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and NOC Tier 3 Technician will serve as the highest level of technical escalation within the Network Operations Center handling the most complex and critical network and system incidents. This role requires advanced troubleshooting expertise architectural knowledge and the ability to lead incident response efforts in a 7x24x365 environment. Principal responsibilities will include but are not limited to:Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced technical expertiseLead troubleshooting and resolution of critical network outages performance degradation and complex technical issuesPerform root cause analysis on major incidents and develop preventive measures to avoid recurrenceProvide technical leadership and guidance to junior NOC technicians during critical incidentsDesign and implement solutions for network optimization automation and performance improvementsConduct in-depth packet analysis and protocol troubleshooting to diagnose complex connectivity issuesConfigure and troubleshoot advanced network devices including core routers multilayer switches firewalls and load balancersParticipate in and lead Major Incident Management calls with stakeholders and executive leadershipDevelop maintain and improve NOC procedures runbooks and technical documentationPerform advanced network and system performance analysis using multiple monitoring and diagnostic toolsCollaborate with Network Engineering Security and Systems Administration teams on complex cross-functional issuesEvaluate and recommend improvements to network architecture monitoring capabilities and operational processesMentor and train Tier 1 and Tier 2 technicians on advanced troubleshooting techniques and best practicesParticipate in change advisory board (CAB) reviews and provide technical assessments of proposed changesExecute complex network changes during maintenance windows with minimal service disruptionMonitor and optimize network capacity bandwidth utilization and traffic patternsCoordinate with vendors and external service providers to resolve carrier and equipment issuesDevelop and maintain disaster recovery procedures and participate in failover testingImplement network security measures and respond to security incidents in coordination with security teamsCreate and present technical reports on network performance incidents and trends to managementParticipate in on-call rotation as the senior technical escalation resourceStay current with emerging technologies and industry best practices to continuously improve operationsEducation and Experience:Required:Bachelors degree in Computer Science Information Technology Network Engineering or related field from an accredited college or university OR equivalent combination of education and extensive experience7 years of progressive experience in network operations network engineering or systems administration5 years of experience working in a 7x24x365 NOC or similar mission-critical operations environmentDemonstrated experience serving as a senior escalation point for complex technical issuesExperience supporting large-scale enterprise networks with thousands of usersAdvanced industry certifications such as Cisco CCNP CCNP Security JNCIP or equivalentPreferred:Masters degree in Computer Science Information Technology or related field10 years of network operations or engineering experienceExpert-level certifications such as Cisco CCIE Juniper JNCIE or equivalentExperience in federal government IT environmentsRequired Skills and Competencies:Expert-level knowledge of network protocols routing and switching (BGP OSPF EIGRP MPLS spanning-tree VLAN)Advanced expertise in troubleshooting complex network issues using packet analysis tools (Wireshark tcpdump)Deep understanding of network security technologies including firewalls IDS/IPS VPN and NATExtensive experience with enterprise network equipment from multiple vendors (Cisco Juniper Palo Alto Arista F5)Proficiency with network monitoring and management platforms (SolarWinds Nagios Splunk NetFlow/sFlow analysis)Advanced knowledge of TCP/IP stack network services (DNS DHCP NTP) and application protocolsExpertise in load balancing traffic engineering and high-availability architecturesStrong understanding of data center networking including fabric technologies and virtualizationExperience with routing policy implementation and traffic optimization techniquesAdvanced troubleshooting skills across multiple technology domains (network systems applications security)Ability to read and interpret network diagrams technical specifications and vendor documentationStrong analytical and critical thinking skills with ability to solve complex problems under pressureExcellent leadership and mentoring abilities to guide junior team membersOutstanding written and verbal communication skills for interacting with all levels of stakeholdersProven ability to manage multiple critical incidents simultaneously with appropriate prioritizationExperience leading bridge calls and coordinating resources during major incidentsProficiency with scripting and automation tools (Python Ansible PowerShell Bash)Deep understanding of ITIL framework particularly Incident Problem and Change ManagementKnowledge of cloud networking architectures and technologies (AWS Azure GCP)Ability to work effectively under extreme pressure and make sound technical decisions rapidlyFlexibility to work rotating shifts including nights weekends and holidays as requiredStrong documentation skills and commitment to maintaining accurate technical recordsSecurity Requirement:Ability to obtain Public Trust or higher security clearanceDesired Skills and Competencies:Experience working in a federal government IT environment with security clearanceActive security clearance or ability to obtain Public Trust or higher clearanceExpert-level vendor certifications (CCIE JNCIE PCNSE F5-CTS)Experience with SD-WAN technologies and implementation (Cisco Viptela VMware VeloCloud Silver Peak)Knowledge of CDN architectures and DDoS mitigation technologiesAdvanced security certifications (CISSP GIAC certifications CEH)Experience with network automation frameworks (Ansible Terraform NSO)Proficiency in multiple programming/scripting languagesDeep knowledge of IPv6 implementation and dual-stack environmentsExperience with multicast routing and troubleshootingExpertise in VoIP and unified communications infrastructure (SIP H.323 QoS)Knowledge of wireless technologies including 802.11 standards and enterprise wireless controllersExperience with application performance monitoring and optimizationUnderstanding of database systems and SQL for log analysisFamiliarity with DevOps practices and CI/CD pipelinesExperience with container networking (Docker Kubernetes)Knowledge of compliance frameworks (NIST ISO 27001 PCI DSS FedRAMP FISMA)Experience designing and implementing network monitoring solutionsBackground in capacity planning and traffic forecastingIncident Commander or ITIL Expert certificationTeaching or training experience in technical subjectsPublished technical articles blogs or presentations at industry conferencesExperience with multiple ticketing and ITSM platforms (ServiceNow Remedy Jira)Knowledge of telecommunications and carrier technologies (SONET DWDM Metro Ethernet)Our Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352