NOC Technician Tier 2

Koniag Technology Solutions Inc a Koniag Government Services company is seeking a NOC Technician Tier 2 to support KTS and our government customer in Washington DC. This position requires the candidate to be able to obtain a Public Trust. The position is hybrid requires 4 days onsite. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Technology Solutions Inc a Koniag Government Services company is seeking an experienced Network Operations Center (NOC) Tier 2 Technician to join our 7x24x365 NOC team supporting mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be a skilled technical professional with proven experience in network operations incident resolution and technical troubleshooting capable of handling escalated issues and providing advanced support in a high-availability environment. This position offers the opportunity to work with cutting-edge technologies while supporting critical NOC Tier 2 Technician will provide advanced technical support and troubleshooting for escalated network and system incidents serving as a subject matter expert within the Network Operations Center. This role operates within a 7x24x365 NOC environment and is responsible for resolving complex technical issues while mentoring Tier 1 staff. Principal responsibilities will include but are not limited to:Monitor and manage enterprise network infrastructure servers and applications using advanced monitoring and analysis toolsReceive escalated incidents from Tier 1 technicians and perform in-depth troubleshooting and root cause analysisDiagnose and resolve complex network connectivity performance and configuration issuesPerform advanced analysis of network traffic system logs and performance metrics to identify and resolve issuesExecute configuration changes on network devices including routers switches firewalls and load balancersCoordinate incident response activities and manage communication during major incidents or outagesCollaborate with network engineers system administrators and vendors to resolve technical issuesDevelop and maintain runbooks standard operating procedures and technical documentationProvide technical guidance and mentorship to Tier 1 techniciansParticipate in problem management activities to identify and eliminate recurring issuesSupport planned maintenance windows by executing changes and monitoring systems during implementationConduct post-incident reviews and contribute to continuous improvement initiativesPerform capacity planning analysis and provide recommendations for infrastructure improvementsManage and prioritize multiple critical incidents simultaneouslyUtilize remote access tools to troubleshoot and resolve issues on network devices and serversCreate and update network diagrams documentation and knowledge base articlesParticipate in on-call rotation and respond to critical incidents outside normal business hoursValidate and test backup and disaster recovery proceduresMonitor and respond to security alerts and potential security incidentsGenerate reports on system availability incident trends and performance metricsEducation and Experience:Required:Associates degree in Computer Science Information Technology Network Engineering or related field from an accredited college or university OR equivalent combination of education and experience3-5 years of hands-on experience in network operations NOC environment or similar technical support roleDemonstrated experience troubleshooting complex network and system issuesExperience working in a 7x24x365 operations environmentIndustry certifications such as CompTIA Network Cisco CCNA or equivalentPreferred:Bachelors degree in Computer Science Information Technology Network Engineering or related field5 years of NOC or network operations experienceExperience supporting large-scale enterprise environments with thousands of usersAdvanced certifications such as Cisco CCNP CompTIA Security or ITIL PractitionerRequired Skills and Competencies:Advanced knowledge of TCP/IP networking routing protocols (BGP OSPF EIGRP) and switching technologiesStrong experience with network monitoring and management platforms (SolarWinds Nagios PRTG Splunk or similar)Proficiency in troubleshooting Cisco Juniper or other enterprise networking equipmentSolid understanding of network services including DNS DHCP NTP SNMP and VPN technologiesExperience with firewall technologies and security best practicesAbility to analyze packet captures using Wireshark or similar toolsStrong knowledge of Windows and Linux operating systemsExperience with ticketing systems and ITSM platforms (ServiceNow Remedy Jira)Understanding of ITIL framework including incident problem and change management processesExcellent analytical and troubleshooting skills with systematic problem-solving approachStrong written and verbal communication skills for technical and non-technical audiencesAbility to create clear concise technical documentation and incident reportsExperience working under pressure and managing multiple high-priority incidents simultaneouslyProven ability to work independently with minimal supervisionStrong time management and organizational skillsFlexibility to work rotating shifts including nights weekends and holidays as requiredAbility to mentor and provide technical guidance to junior team membersUnderstanding of network security concepts including IDS/IPS ACLs and security monitoringExperience with remote access and management toolsKnowledge of SLA requirements and escalation proceduresSecurity Requirement:Ability to obtain Public Trust or higher security clearanceDesired Skills and Competencies:Experience working in a federal government IT environmentBachelors degree in a technical fieldAdvanced certifications (Cisco CCNP JNCIA CompTIA Security CISSP ITIL Expert)Experience with cloud networking and infrastructure (AWS Azure Google Cloud Platform)Knowledge of SD-WAN technologies and implementationScripting and automation skills (Python PowerShell Bash Ansible)Experience with application performance monitoring (APM) toolsFamiliarity with load balancing technologies (F5 Citrix NetScaler HAProxy)Understanding of VoIP and unified communications infrastructureExperience with NetFlow/sFlow analysis and traffic engineeringKnowledge of CDN (Content Delivery Network) technologies and configurationExperience with virtualization platforms (VMware Hyper-V)Understanding of database concepts and ability to run basic SQL queriesFamiliarity with containerization technologies (Docker Kubernetes)Experience with configuration management tools (Ansible Puppet Chef)Knowledge of IPv6 implementation and dual-stack environmentsExperience with wireless networking technologies and troubleshootingUnderstanding of storage technologies (SAN NAS iSCSI)Familiarity with network compliance frameworks (NIST ISO 27001 FedRAMP PCI-DSS)Experience supporting high-availability architectures and disaster recovery implementationsVendor-specific certifications (Palo Alto PCNSA Fortinet NSE F5 Certified Administrator)Project management or technical leadership experienceOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352