NOC Technician Tier 1

Koniag Technology Solutions Inc a Koniag Government Services company is seeking a NOC Technician Tier 1 to support KTS and our government customer in Washington DC. This position requires the candidate to be able to obtain a Public Trust. The position is hybrid requires 4 days onsite. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Technology Solutions Inc a Koniag Government Services company is seeking a motivated Network Operations Center (NOC) Tier 1 Technician to join our 7x24x365 NOC team supporting a mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be an enthusiastic technology professional with strong customer service skills and a passion for learning capable of monitoring systems responding to alerts and providing first-level technical support in a fast-paced environment. This position offers an excellent opportunity to launch or advance a career in IT operations and network NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining network and system infrastructure responding to incidents and alerts in real-time to ensure optimal availability and performance. This role operates within a 7x24x365 Network Operations Center environment and provides critical support to maintain continuous operations. Principal responsibilities will include but are not limited to:Monitor network infrastructure servers applications and services using various monitoring tools and dashboardsRespond to system alerts alarms and service notifications in accordance with established procedures and SLAsPerform initial troubleshooting and diagnosis of network and system incidentsDocument all incidents activities and resolutions in the ticketing system with accurate and detailed informationEscalate complex issues to Tier 2/3 support teams following established escalation proceduresExecute predefined remediation procedures and runbooks for common issuesVerify system backups scheduled jobs and automated processes complete successfullyConduct routine health checks on network devices servers and critical applicationsAnswer incoming calls and emails from users reporting technical issuesOpen update and close trouble tickets in the incident management systemParticipate in shift handoffs to ensure continuity of operations between teamsCommunicate proactively with stakeholders regarding ongoing incidents and service impactsAssist in maintaining NOC documentation including procedures contact lists and knowledge base articlesMonitor and report on system performance metrics and trendsPerform basic network connectivity tests and ping/traceroute diagnosticsSupport network maintenance windows by monitoring systems during changesMaintain awareness of current issues planned maintenance and known problemsFollow change management procedures and coordinate with change implementersParticipate in on-the-job training to develop technical skills and knowledgeEducation and Experience:Required:High school diploma or GED equivalent1-2 years of experience in IT support help desk NOC or related technical roleBasic understanding of networking concepts and technologiesExperience using ticketing systems and documentation toolsPreferred:Associates degree in Computer Science Information Technology or related fieldCompTIA A Network or similar entry-level IT certification2-3 years of experience in a NOC or help desk environmentExperience supporting enterprise-level infrastructureRequired Skills and Competencies:Basic knowledge of networking fundamentals including TCP/IP DNS DHCP and VPNFamiliarity with monitoring tools and ticketing systems (e.g. ServiceNow Remedy Jira)Understanding of incident management and ITIL framework conceptsAbility to follow documented procedures runbooks and standard operating proceduresStrong attention to detail and ability to identify patterns and anomaliesExcellent customer service orientation with professional communication skillsAbility to multitask and manage multiple concurrent incidents effectivelyStrong written communication skills for documenting technical issues clearly and conciselyCapability to work under pressure in a fast-paced time-sensitive environmentSelf-motivated with ability to work independently during assigned shiftsFlexibility to work rotating shifts including nights weekends and holidays as requiredBasic understanding of Windows and Linux operating systemsAbility to learn new technologies and tools quicklyTeam player with collaborative mindset and positive attitudeReliable and punctual with strong work ethicProficiency with Microsoft Office Suite (Outlook Word Excel)Ability to interpret system logs and identify critical error messagesBasic understanding of network devices including routers switches and firewallsSecurity Requirement:Ability to obtain Public Trust or higher security clearanceDesired Skills and Competencies:Experience working in a federal government IT environmentAdditional IT certifications (CompTIA Security ITIL Foundation Cisco CCENT)Familiarity with network monitoring platforms (SolarWinds Nagios PRTG Splunk)Basic scripting knowledge (PowerShell Bash Python)Understanding of cloud services and platforms (AWS Azure Office 365)Experience with remote desktop tools and remote access technologiesKnowledge of database concepts and basic SQL queriesFamiliarity with application monitoring and APM toolsUnderstanding of wireless networking technologiesExperience with VoIP and unified communications systemsKnowledge of cybersecurity concepts and best practicesExposure to network protocols and packet analysisUnderstanding of backup and disaster recovery conceptsFamiliarity with virtualization technologies (VMware Hyper-V)Experience creating or updating technical documentation and knowledge base articlesBilingual language skills (Spanish or other languages)Ability to obtain Public Trust or higher security clearancePrior military IT experience or equivalent technical trainingCustomer service certifications or trainingExperience supporting high-availability mission-critical environmentsOur Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352