NOC L2 and Fulfillment Engineer

Job Title:

NOC L2 and Fulfillment Engineer

Location:

OH - Columbus

What youll do:

As an Network Operations Center - IT Staff Engineer I youll work in a role with proficiency in network operations and infrastructure products who is responsible for managing and supporting the organizations IT infrastructure. Youll identify development and support needs take on design responsibilities supporting project tasks and facilitate dialogue across NOC L1 NOC leads fulfillment engineering observability and Critical Response Coordination. This role supports production network stability through incident triage fulfillment execution service request handling network readiness documentation and repeatable operational improvement.

Take assignments that can be worked on individually without supervision and manage work effort from concept to completion.

Design and implement engineering principles aimed at reliability practices and sound recovery procedures.

Design transaction specific application performance monitoring metrics that can be captured and passed to business Addition will layout reference architecture and visual diagrams that capture work.

Ensure compliance with IT policies procedures and industry standards including reviewing and refining IT control enhancements.

Manage network queues and ensure timely resolution of incidents service requests fulfillment tasks and operational work.

Perform daily health checks and network readiness validations across on-premises and cloud network infrastructure.

Maintain support and troubleshoot enterprise network infrastructure including routing switching firewall DNS DHCP IPAM SD-WAN load balancing and cloud networking technologies.

Remediate network and security-related incidents and service issues while maintaining accurate ServiceNow work notes ownership updates resolution details and closure information.

Perform network infrastructure upgrades maintenance activities patching and vulnerability remediation following established change management processes.

Provide technical triage and troubleshooting support during major incidents outages service disruptions and high-impact operational events.

Administer DDI services including DNS DHCP IP address management Infoblox IPAM records and network inventory accuracy.

Support Cloudflare DNS administration F5 LTM / GTM Azure Load Balancers firewalls and related network service availability.

Create and maintain site diagrams network documentation operational procedures knowledge articles and runbooks.

Partner with automation and observability teams to identify and implement automation opportunities for repeatable network operational processes.

Work and communicate effectively in a dynamic team environment.

What youll need:

5 years of related experience in IT Networking Network Operations Network Security Infrastructure Support IT App Support IT Development or similar field.

Bachelors degree in Computer Science Information Technology Information Systems Engineering or a related technical or business-technology field required.

Additional certifications in Cisco Enterprise Networking SD-WAN firewall technologies cloud networking or ITIL are highly desirable.

Intermediate to advanced knowledge of general Financial Services or Banking preferred.

Advanced knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.

Advanced proven experience supporting production operations through break/fix engineering incident triage root cause analysis service restoration and coordination across infrastructure network fulfillment observability and application support teams.

Intermediate to advanced ability to understand end-to-end operational impact and improve fulfillment processes through clear intake technical review execution standards risk identification documentation queue hygiene and alignment with operational readiness and compliance requirements.

Strong troubleshooting and support experience across enterprise networking routing switching firewall DNS DHCP IPAM load balancing SD-WAN and cloud networking technologies.

CCNP Palo Alto NSP or equivalent industry certification preferred.

Experience with ServiceNow SolarWinds LiveNX or LiveAction ThousandEyes NetBrain AppDynamics F5 LTM / GTM Cloudflare DNS Infoblox DDI Cisco Catalyst Cisco Nexus Cisco Meraki Cisco ASA / FTD / Firepower Cisco FMC Azure Firewall and Azure Load Balancers preferred.

Working knowledge of ITIL practices including incident request change problem and knowledge management.

Advanced speaking and writing communication skills.

May require up to 25% travel.

Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank Member FDIC is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide Western Alliance Bank includes six legacy bank brands Alliance Association Bank Alliance Bank of Arizona Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank that remain part of the companys heritage as well as AmeriHome Mortgage a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation