NOC Engineer (Overnight)

Monitoring client infrastructure daily.

NOC Engineer II - Overnight

Las Vegas NV

About the role

Passionate about network infrastructure Your next role will ensure the networks we manage will exceed the expectations of our clients. Were on the lookout for a knowledgeable and customer-oriented NOC Engineer. We touch the lives of binge-watching music-loving game-playing finals-taking seminar-attending class-selecting students by providing IT infrastructure that meets the needs of todays technology-savvy generation.

We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education join us today.

*This is a Panama shift working 6pmPT-7amPT

Our client requires International Traffic in Arms Regulations (ITAR) compliance which involves regulations for defense-related work. Anyone working on their network must be a U.S. Person defined as:

• U.S. citizens.
• Lawful permanent residents (Green Card holders).
• Individuals granted asylum or refugee status.
• Protected individuals under the Immigration and Nationality Act (8 U.S.C. 1324b(a)(3)).

What youll be doing

Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions Use established policies and procedures to provide timely and accurate ticket updates Use network monitoring tools and ticket tracking systems to help diagnose record and resolve network issues Utilize basic LAN configurations (Routers / Firewalls) and Microsoft operation systems Provide end-to-end network documentation Participate in an on-call rotation with other NOC engineers Liaison between engineering group and client staff both technical and non-technical personnel Work in a group/team setting

Youll love this job if this describes you:

• Problem Solving. You arent satisfied until youve completely solved a problem and you take time to get it right look beyond the obvious and deliver correct and honest assessments and answers.

• Self Development. You are personally and professionally committed to continuous improvement. You take a whole approach to learning: books and academics experience at work and learning from your peers.

• Technical Aptitude. Some projects we take on have subtle differences and others present obstacles we havent faced yet. You can apply your baseline knowledge and natural technical aptitude to help you with easy tasks and challenging issues.

• #ONETEAM. Theres a lot of room for individual success but it all starts at the core a strong team. You demonstrate open positive communication listen to others and encourage group troubleshooting.

• High-Quality Standards. This is a high-impact highly visible position. You have internal and external clients depending on the quality of work you deliver (never mind the financial impact of low quality). You care about your work and your customers.

What youll bring

• Understanding of the NOCs escalation incident management and change management processes and procedures.

• Knowledge of large enterprise and campus LANs Wi-Fi/WLANs

• TCP/IP IP addressing telnet SSH experience

• Experienced supporting a BGP environment and other routing protocols (Static EIGRP and OSPF)

• Experienced supporting Radius DHCP and DNS servers

• Experienced with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers

• Strong customer-facing skills and business etiquette

• Effective communication skills

• Ability to work independently and maintain fast-paced milestones and deliverables

Education and Certifications:

• Bachelors degree in engineering IT or commensurate experience

• CCNA Certification or better

• A Wireless Certification (CWNA/CWNP Cisco or Aruba)

About us

At Boldyn Networks were reimagining the future of interconnectivity. Our network solutions are solving some of tomorrows greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here you can change lives today and create a better tomorrow.

Why work with us

Were large enough to deliver and maintain large-scale operations giving you the opportunity to work on exciting projects and expand your skills. Youll be surrounded by talented colleagues who thrive on solving problems just like you. Together youll make your mark on projects that matter and find new strengths along the way.

We also offer:

• Salary: $68000-$80000

• Annual Bonus
• Learning Development Opportunities
• Flexible working opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer