NOC Engineer Network Operations
Job Location:
Columbus, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Help Power the Future of Connectivity with Omni Fiber
Preferred Locations: Port Clinton OH Columbus OH Allen TX
If you thrive in fast-paced service provider (ISP) environments enjoy solving complex network issues and want hands-on experience with advanced routing switching MPLS and fiber broadband technologies - this is an opportunity to grow your career with a company investing heavily in cutting-edge fiber infrastructure.
This is a second shift Tier 2 engineering role focused on troubleshooting and maintaining Omni Fibers broadband FTTH and commercial Ethernet/MPLS services. This is not a transport/optical-focused position.
What Youll Do
Network Monitoring & Troubleshooting
- Monitor troubleshoot repair and document network incidents and escalations from Tier 1 support
- Diagnose routing switching broadband and commercial circuit issues across service provider environments
- Support residential FTTH subscribers and commercial Ethernet virtual circuits (ELINE/ELAN/MPLS)
Provisioning & Network Operations
- Provision and deprovision network elements and customer circuit services
- Perform maintenance activities and coordinate with vendors and internal teams during maintenance windows
- Assist with operational improvements and network reliability initiatives
Process Improvement & Collaboration
- Develop repeatable troubleshooting procedures for Tier 1/2 support teams
- Participate in change management incident response documentation customer communications and on call rotation
- Provide technical guidance while maintaining a strong customer-focused mindset
What Were Looking For
Required Experience
- Minimum 2 years of recent experience in a service provider Network Operations Center (NOC) in a Tier 2 or higher role
- Experience supporting Fiber PON DSL or Cable broadband networks
- Experience configuring and troubleshooting service provider routing and switching technologies
- Strong understanding of broadband technologies MPLS virtual circuits and residential fiber services
Technical Skills
- BGP MPLS IPv6 VPNs NAT/CG-NAT OSPF-TE ISIS-SR
- Service provider switching technologies including QinQ and L2VPN/EVC
- Cisco IOS/IOS-XR or equivalent service provider platforms
- Fiber OLT/ONT/ONU PON technologies
- Metro Ethernet circuits NIDs optics and broadband provisioning
- TCP/IP DNS DHCP HTTP and broadband troubleshooting
- WiFi and mesh networking troubleshooting
- Windows/Linux troubleshooting and CLI navigation
Professional Skills
- Strong communication and customer service skills
- Ability to explain technical concepts to non-technical users via written documentation
- Positive collaborative and solution-oriented mindset
- Self-motivated learner with a passion for network engineering and technology advancement
Preferred Qualifications
- Experience with Cisco Juniper and/or Ciena service provider environments
- Experience with Ciena MCP Navigator or MCMS
- Service provider certifications such as:
- CCNP-SP
- JNCIS-SP
- Ciena CE/CRS certifications
- Nokia NRS
- MEF certifications
- Scripting or programming experience
- Familiarity with CDN technologies and service provider security practices
Our Benefits
Financial & Retirement
- 401(k) with employer matching contribution up to 4%
- HSA with $2000 employer contribution
Time Off & Work-Life Balance
- 15 days paid time off
- 8 paid company holidays
- 3 floating holidays
Health & Protection
- Generous medical dental and vision coverage
- Life insurance and short-term disability
Additional Perks
- Monthly internet and cell phone allowances
Join Our Team
If youre passionate about networking technologies enjoy solving complex technical challenges and want to grow with a fast-expanding fiber internet provider wed love to hear from you.
Omni Fiber is an equal opportunity employer committed to creating an inclusive workplace for all employees.
Required Experience:
IC
About Company
Experience the fastest Internet around in a 100% fiber network! Unleash blazing-fast speeds, unbeatable reliability & local service - all at a great price.
