Ninja PM, Social Creative Ops

About Us

SharkNinjais a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeoples lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than4100associates the companys products are sold at key retailers online and offline and through distributors around the world.

AI at SharkNinja

At SharkNinja were building an AI-native culture. Were not waiting for the future; were creating it. Our people are expected to experiment boldly adopt new tools and continuously raise whats possible to create meaningful impact for our consumers. If you believe the best way to do your job hasnt been invented yet youll fit right in.

LOCATION: Hybrid on site 3x a week(Needham MA or New York)

Position Overview:
The Social Creative Operations Manager(Ninja)is responsible formanaging the operational execution of social creative work across theNinjacategoryglobally. This role ensures social creative requests move efficiently from intake through final delivery by owning processes timelines resource coordination and cross-functional communication across Social Strategy Creative IMC Production and external partners.

As a key operational leader within the Global Social team this role serves as thecentral pointof coordination for social creative workflows enabling successful GTM product launchesmaintainingcategory-level operating rhythms and driving consistency through scalable processes documentation and governance. The Global Social Creative Operations Manager helps translate strategy into execution by ensuring teams have the visibility alignment and operational support needed to deliver high-quality social content on time and at scale.

Key Responsibilities:

• Serve as the category owner for social creative operationsmaintainingdocumentation timelines briefs trackers workbacks and reporting that provide a clear source of truth for work in progress priorities and delivery status across global teams.

• Own the intake triage prioritization and briefing process for all social creative requests partnering with IMC Social Strategy Creative ICC and Social Studio teams to ensure work is clearly scoped actionable and aligned before execution begins.

• Manage the end-to-end social creative lifecycle tracking milestones across concepting production editing reviews approvals localization and final delivery to ensure projectsremainon scope on schedule and aligned with businessobjectives.

• Build andmaintainproject timelines and workback schedules coordinating workloads across creators editors production partners agencies and regional stakeholders while proactively identifying and mitigating capacity constraints resource gaps and timeline risks.

• Lead creative review and approval processes byfacilitatingstakeholder alignment managing feedback and revision cycles and ensuring approvals are secured efficiently withoutimpactingproduction timelines.

• Act as the primary cross-functional coordinator across Social Strategy Creative IMC ICC Production and Global Social teams driving alignment on priorities timelines dependencies and launch requirements while proactively removing roadblocks.

• Buildmaintain and continuously improve social creative operations processes governance and workflows to enhance clarity efficiency scalability and consistency across teams and regions.

• Own the operating rhythm for social creative-focused meetings including production syncs launch reviews and prioritization discussions capturing decisions action items and next steps while ensuring accountability and follow-through.

• Support global product launches by coordinating social creative deliverables timelines dependencies and risks ensuring launch requirements are accurately documented and communicated across stakeholders.

• Partner with leadership to operationalize global social playbooks provide visibility into key initiatives and surface risks dependencies and recommendations that support effective decision-making.

Qualifications:

• Bachelors degree in marketing Communications Business Project Management orrelatedfield.

• 5 years of experience in creative operations project management marketing operations social media operations integrated marketing or related disciplines.

• Experience managing complex creative workflows from intake through delivery in a fast-paced environment.

• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.

• Proven ability to build andmaintaindetailed project plans workbacks trackers and operational processes.

• Experience partnering cross-functionally with creative marketing production and business stakeholders.

• Excellent communication facilitation and stakeholder management skills.

• Strong attention to detail and ability to proactivelyidentifyand solve operational challenges.

• Familiarity with social media marketing strategy content formats and campaign timelines

• Experience managing global or multi-market workflowsa plus

• Demonstrated ability to improve processes and scale operations in a high-growth environment.