NineStar Connect MSP Technician

NineStar Connect is looking for a talented MSP Technician to join our Technology team and help deliver exceptional managed technology solutions to our business customers.

As an MSP Technician youll work directly with customers sales professionals and engineers to design implement and support technology solutions that keep businesses running efficiently and securely. Youll serve as a trusted technical resource helping customers maintain and optimize their IT infrastructure while delivering outstanding customer service.

This position is assigned to support Amplify Hancock and will be primarily stationed at the Amplify Hancock location in Greenfield Indiana. The MSP Technician will provide onsite technical support infrastructure management and technology solutions while serving as an extension of NineStar Connects Technology team.

Key Responsibilities

• Partner with the sales team to understand customer technology needs and recommend effective solutions.
• Provide technical support for MSP-managed hardware software computers and devices.
• Design install configure document and maintain customer networks servers computers and related infrastructure.
• Support and maintain firewalls switches routers wireless networks backups and remote connectivity solutions.
• Coordinate infrastructure upgrades and technology deployments.
• Evaluate customer environments and recommend cybersecurity improvements and risk mitigation strategies.
• Maintain accurate project ticket and system documentation.
• Assist with customer reporting invoicing password resets and other technical support functions.
• Travel occasionally within Indiana to support onsite installations and customer needs.

Qualifications :

Required Qualifications

• Bachelors degree in Computer and Information Technology or equivalent combination of certifications and experience.
• 23 years of relevant IT support networking or MSP experience.
• Experience supporting Windows environments network infrastructure and business technology systems.
• Strong troubleshooting problem-solving and customer service skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Technical Knowledge

Experience with:

• Cisco firewalls and network security
• Network protocols Wi-Fi platforms and internet services
• Windows Server Linux and Apple iOS
• Microsoft Exchange Office 365 Azure AD and Active Directory
• VMware Veeam DFS and virtualization technologies
• Mobile device management and client management tools
• Desktop support and basic phone systems

Preferred Certifications

• CompTIA Security
• CompTIA Network
• CompTIA Server
• CompTIA Linux
• CompTIA CySA 

Additional Information :

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race color religion gender national origin age marital status sexual preference disability or any other characteristic protected by law.

Remote Work :

No

Employment Type :

Full-time