NineStar Connect Field Engineer

Are you passionate about networking telecommunications and solving complex technical challenges

NineStar Connect is looking for a Field Engineer to help build maintain and support the critical communications infrastructure that keeps our members connected. This role is ideal for someone who enjoys working with advanced telecommunications equipment troubleshooting network issues in the field and collaborating with engineers technicians vendors and customers to deliver reliable service.

As a Field Engineer youll configure install maintain and troubleshoot broadband and voice network equipment while providing advanced technical support for our communications systems. Youll also play an important role in maintaining our Central Office facilities and supporting network operations through documentation testing and on-call response.

What Youll Do

• Install configure maintain and troubleshoot DSLAM GPON MetaSwitch and other telecommunications equipment.
• Support broadband voice and hosted PBX services through installation diagnostics and repair.
• Assist Network Engineers with equipment deployment testing and troubleshooting.
• Provide Tier II network support and Tier III voice and internet technical support.
• Work with vendors and telecommunications carriers to resolve network issues.
• Maintain Central Office equipment and assist with facility upgrades.
• Perform network audits and maintain accurate technical documentation.
• Support Outside Plant Technicians with escalated troubleshooting.
• Participate in an on-call rotation to support voice and data network operations after hours.
• Promote a safe collaborative work environment while delivering exceptional service to our members.

Qualifications :

• Associate degree in Information Technology Telecommunications Electronics or a related field or equivalent technical certifications.
• 35 years of experience in telecommunications networking electronic maintenance or a related technical field.
• Experience with TCP/IP networking VoIP technologies GPON DSLAM Cisco networking or Central Office equipment.
• Working knowledge of Linux operating systems and Microsoft client operating systems.
• Strong troubleshooting and diagnostic skills.
• Excellent communication and documentation skills.
• Ability to read technical documentation schematics and circuit diagrams.
• Ability to prioritize multiple tasks in a fast-paced environment while maintaining attention to detail.

Additional Information :

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race color religion gender national origin age marital status sexual preference disability or any other characteristic protected by law.

Remote Work :

No

Employment Type :

Full-time