Night Room Attendant

At Loews Hotels at Universal Orlando our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect engage and delight

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting challenging fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you just as we care for others.

Who We Are: Founded in 1960 Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office every rolefrom Guest Services to Finance Culinary to IToffers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race color religion sex sexual orientation gender identity national origin veteran or disability status that makes you you is a daily focus for us.

About Loews Portofino Bay Hotel

Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino Italy.

What Were Looking For:
A detail-oriented guest-focused Night Room Attendant who ensures our guestrooms and corridors meet Loews high standards throughout the evening and overnight hours. Youll complete turn-down service respond to late-night service requests refresh stayover rooms and support quick-turn cleanscreating a calm polished environment that helps guests rest easy.

Who You Are:

• Meticulous & Efficient: You take pride in spotless rooms organized spaces and timely service.

• Quiet Professional: You work respectfully and discretely during evening/overnight hours to protect guest privacy and rest.

• Service-Oriented: You anticipate needs and respond promptly to requests with warmth and care.

• Safety & Standards Champion: You follow procedures chemical handling guidelines and brand standards precisely.

• Reliable Team Player: You communicate clearly and collaborate with Housekeeping Front Office and Engineering.

• Veterans and military spouses are encouraged to apply.

What Youll Do:

• Perform turn-down service to brand standards (bed preparation amenity placement lighting adjustments curtain checks).

• Complete stayover refreshes and late check-in cleans; replenish towels amenities glassware and supplies.

• Respond to guest requests (extra pillows blankets amenities cribs/rollaways) quickly and professionally.

• Ensure rooms are secured when occupied or unattended; safeguard guest belongings and privacy.

• Dust vacuum and sanitize guest rooms and bathrooms using approved methods and chemicals; follow green/sustainability practices.

• Inspect and clean mirrors fixtures vents and high-touch points; verify proper function of lights TV and thermostats.

• Maintain corridor and service area cleanliness; remove trash and room-service items; reset linen closets and carts.

• Follow all safety protocols including chemical labeling (SDS) PPE use and ergonomic practices; report hazards immediately.

• Adhere to brand standards for room setup amenities and inspection checklists; complete room status updates in property systems.

• Report maintenance issues (HVAC plumbing electrical furniture) via work orders and coordinate access with Engineering.

• Stock and organize linen closets and carts at shift start and end; conduct counts and minimize waste/shrink.

• Accurately log completed rooms special requests and lost & found items; maintain confidentiality and chain-of-custody.

• Support quick-turn and late departure cleans to meet occupancy needs; communicate status changes to Front Office.

Other Responsibilities:

• Preserve the livelihood and reputation of the property by complying with legal policies and requirements.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include:

• Previous experience in hospitality or relevant industry required.

• Previous experience with housekeeping preferred.

• Familiarity with HOTSOS preferred.

• Must complete OSHA-mandated safety training within the first 30 days of employment.

• Position requires the ability to communicate effectively in English with team members leaders and guests.

• Position requires flexibility to work mainly Night Shift with potential for a varied schedule including days nights weekends and holidays as scheduled.

• Position requires prolonged standing walking lifting pushing and pulling 100 pounds repetitively throughout shift.

• Position requires the ability to withstand outdoor elements for long periods of time as needed.