Night Auditor

• Provide warm professional and personalized service to guests throughout the overnight shift. 
• Complete the nightly audit accurately and in accordance with Fairmont standards and established procedures. 
• Reconcile daily hotel transactions including room charges payments adjustments and departmental revenues. 
• Verify and balance Front Office Food & Beverage and other hotel revenue transactions. 
• Review and reconcile guest and house accounts ensuring discrepancies are identified and resolved promptly. 
• Process and post room charges payments adjustments and other financial transactions accurately. 
• Verify cash drawers and complete required cash-handling and banking procedures. 
• Prepare and distribute daily financial and operational reports as required. 
• Review and investigate discrepancies identified during the nightly audit and communicate unresolved issues to appropriate leadership. 
• Ensure all transactions are properly documented and supported. 
• Monitor and maintain accurate guest account information. 
• Process overnight arrivals departures room changes and guest requests as required. 
• Assist guests with check-in check-out billing inquiries and other Front Office needs. 
• Respond promptly and professionally to guest concerns and assist with service recovery. 
• Maintain thorough knowledge of hotel amenities restaurants outlets events services and local attractions. 
• Monitor hotel activity during overnight hours and communicate operational or security concerns to the Manager on Duty and appropriate departments. 
• Support emergency procedures and follow all hotel safety and security protocols. 
• Communicate effectively with the Front Office Royal Service Housekeeping Security and other departments to ensure operational continuity. 
• Complete the overnight pass-on and communicate relevant information to the incoming Front Office team. 
• Maintain accurate records reports and documentation in accordance with hotel procedures. 
• Follow all Fairmont New Orleans policies procedures and financial controls. 
• Maintain confidentiality when handling guest colleague and financial information. 
• Maintain a clean organized and professional Front Office environment. 
• Perform additional duties as assigned.

Qualifications :

• Previous Front Office Night Auditor Guest Services or hotel operations experience preferred. 
• Previous experience in a luxury hotel or upscale hospitality environment preferred. 
• Previous accounting cash handling or financial reconciliation experience is an asset. 
• Strong knowledge of Front Office operations and hotel accounting procedures. 
• Previous experience with a Property Management System preferably OPERA Cloud. 
• Strong Microsoft Office skills particularly Excel preferred. 
• Excellent mathematical analytical and reconciliation skills. 
• Strong attention to detail and accuracy. 
• Excellent written and verbal communication skills. 
• Strong guest service and problem-solving abilities. 
• Ability to work independently with minimal supervision. 
• Ability to remain calm and professional when handling guest concerns and overnight operational issues. 
• Strong organizational skills and ability to meet time-sensitive deadlines. 
• Ability to maintain confidentiality and exercise sound judgment. 
• Ability to work overnight shifts weekends holidays and extended shifts as operationally required. 
• Must be legally authorized to work in the United States. 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time