Overnight Front Desk Agent | Motto by Hilton DC Downtown | Modus by PM Hotel Group

Were looking for an Overnight Front Desk Agent who is a hard-working friendly charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated personable professional and communicates well. This person will play a critical role in the Front Office team as they hold down the fort so to speak during the overnight shift preparing their colleagues for the next day. This position is scheduled for 11 PM - 7 AM; Fridays and Saturdays are essential; being open to additional shifts would be beneficial. This is a full-time non-exempt role that reports to the Director of Front Office. The hourly wage ranges from $21 to $22.

Meet Motto by Hilton Washington DC Downtown!

Were across the street from Gallery Place/Chinatown Metro station with links to Reagan National Airport. Capital One Arena the Walter E. Washington Convention Center and museums are within a few blocks. The White House National Mall and Union Station are a mile away. Enjoy smart tech with a smaller more efficient footprint in our Travel-Sized rooms.

Who We Are

• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years.
• Passionate about hospitality and fostering an environment where associates will thrive.
• Culture driven dedicated to respect teamwork an entrepreneurial spirit and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.

What You Will Be Doing

• Serve as the heart mind and soul of the hotel during the overnight shift
• Provide exceptional personalized customer service and experiences to guests.
• Live like a local. Knowledge of the neighborhood and city.
• Provide support to guest services leaders and the entire hotel team.
• Create a warm and welcoming atmosphere.
• Close the day functions of the hotel account for daily activity by organizing and verifying information.
• Run/distribute daily reports for the hotel.

What Were Looking For

• Think on your feet use good judgement and problem solve in a fast-paced environment.
• Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.
• Exceptional communication skills both verbal and written.
• Knowledgeable in Microsoft Office.
• Open availability required. Must be prepared to work overnight shifts 11pm - 7am.
• Fridays and Saturdays are essential; being open to additional shifts would be beneficial.

Whats In It For You

• Generous health dental and vision insurance plus 401K all available on day 1!
• Access to free virtual fitness classes and discounted in-personmemberships.
• Gifted PTO on Day 1 paid holidays
• Paid Parental Leave
• Tuition reimbursement opportunities when you grow we grow!

Non-Negotiables (Our Core Values)

• BE WILDLY PASSIONATE.Inspire others with your thirst for excellence.
• BE CURIOUS.Learn rapidly and eagerly.
• BE INNOVATIVE.Create new ideas that prove useful.
• EMBRACE CHANGE.Remain agile flexible and nimble to thrive in an evolving world.
• COMMUNICATE.Listen with the intent to understand. Share all relevant information.
• HAVE INTEGRITY.Be honest and straightforward with everyone.
• USE GOOD JUDGMENT.Make wise decisions even in the face of ambiguity.
• BUILD A POSITIVE TEAM.Learn from one another and help each other to be great.
• SERVE OTHERS.Our guests community and each other. Be a part of the bigger picture.
• LIVE 360.Practice work-life balance.

Two more things . . .

As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related to performance ability or attitude protected by state or federal law is disrespectful bad business and wont be tolerated. Its also illegal.

Required Experience:

Unclear Seniority