Night Auditor
Fort Lauderdale, FL - USA
Job Summary
South Floridas beacon of hospitality Pier Sixty-Six Resort returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms suites and villas plus an exclusive collection of 91 Private Resort Residences 12 restaurants and lounges a luxurious spa curated pool options and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team with state-of-the-art facilities a first-class employee dining room and most importantly a focus on you as an individual including your welfare and well-being. Pier Sixty-Six invites dedicated energetic and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages comprehensive benefits and a culture that honors and respects you.
We currently have an opportunity for a well-rounded and seasoned Night Auditor to join our Pier Sixty-Six Resort!
Reporting to the Director of the Front Office the Night Auditor will be responsible for overseeing the auditing posting and balancing of daily financial transactions to support the hotels continuing effort to deliver outstanding guest service and financial profitability by Pier Sixty-Six standards AAA and Forbes Travel Guide Standards.
- Perform accurate end-of-day financial reports and balance all revenue transactions ensuring all accounts are settled and discrepancies are resolved.
- Assist late-night guests with check-ins check-outs and inquiries or requests delivering personalized and exceptional service.
- Handle all front desk responsibilities during overnight shifts including answering calls processing payments and providing information on hotel amenities and services.
- Ensure safety protocols are followed during the night shift responding swiftly to emergencies or guest concerns.
- Run nightly audit reports verify room rates and revenue data and prepare detailed financial summaries for management review.
- Oversee reservation systems and ensure accuracy in room assignments rates and guest details for the following days operations.
- Handle late-night guest billing review folios for accuracy and address discrepancies or payment issues.
- Assist with preparing for the morning shift including coordinating with housekeeping for early arrivals.
- Ensure all financial data and guest information are handled per company confidentiality policies and industry regulations.
- Provide detailed handover notes for the morning shift highlighting any issues guest requests or items needing follow-up.
- Provide cross-departmental support as needed embodying a team-oriented approach to service and operations.
- Perform additional tasks assigned by supervisorPhysical Requirements
- Standing/Walking: Ability to stand and walk for extended periods while assisting guests and performing front desk duties.
- Sitting: Ability to sit for periods while completing administrative tasks answering phones making reservations and processing guest information.
- Lifting/Carrying: Ability to occasionally lift and carry items weighing up to approximately 25 pounds including guest materials supplies files or equipment.
- Pushing/Pulling: Ability to push or pull drawers doors carts luggage or other items as needed.
- Bending/Reaching: Ability to bend stoop reach and stretch to access supplies documents equipment and storage areas.
- Fine Motor Skills: Ability to use a computer keyboard mouse telephone credit card terminal and other front desk equipment accurately and efficiently.
- Visual Requirements: Ability to read computer screens guest information identification documents reports signage and other written materials.
- Hearing: Ability to hear and respond appropriately to guests coworkers telephone calls radios alarms and other audible communications.
- Mobility: Ability to move safely and efficiently around the front desk lobby and other areas of the hotel as required.
- Guest Assistance: Ability to assist guests with luggage directions requests and other basic needs within the scope of the position.
- Work Environment: Ability to work in a busy hotel environment with frequent guest interaction noise and varying levels of activity.
- Schedule: Ability to work flexible shifts including days evenings weekends holidays and overnight shifts as required by business needs.
- Emergency Response: Ability to respond appropriately to emergency situations and follow hotel safety and emergency procedures.
- Familiarity with property management systems (PMS) and accounting software.
- Ability to analyze and reconcile financial reports including balancing ledgers and processing payments.
- Knowledge of night audit procedures including room rate verification and generating financial summaries.
- Meticulous with numbers capable of identifying discrepancies and errors in financial records.
- Ability to conduct detailed audits while maintaining accuracy under minimal supervision.
- Strong interpersonal skills for interacting with late-night guests handling inquiries and resolving issues professionally.
- Ability to manage front desk operations overnight including check-ins and check-outs and respond to guest needs.
- Willingness to work night shifts including weekends and holidays.
- Ability to multitask and work efficiently in a fast-paced environment during off-peak hours.
- Quick decision-making ability to address guest concerns security issues and emergencies during night hours.
- Capacity to troubleshoot technical issues related to accounting systems or guest services
As a valued member of the CoralTree team youll receive a comprehensive benefits package that includes:
- Group medical dental vision life and disability benefits.
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
- An employee assistance program
- Paid time off/sick time
- Participation in a 401(k) plan with a company match
- Complimentary team member meals
- Complimentary room nights at CoralTree Hospitality managed properties
Join us in creating unforgettable experiences for our guests building vibrant communities and shaping the future of travel and hospitality. #piersixtysixresort
Required Experience:
IC
About Company
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