Night Auditor Cambria White Plains

JobTitle: Night Auditor/Guest Service AgentReportsTo: Front Office ManagerandLeadership Team SCOPE:Accurately balances all hotel income and expenses for a 24-hour hotel operating period. Maintains thefunctional areasof guest registration telephoneoperations and guest reservationsovernight to ensure guest satisfaction and maximize hotel RESPONSIBILITIES:Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for all room revenue and room expenses. Balances all room and tax chargesfor closing of financial transactions of the hotel telephones courteously and efficiently andprovideswake-up calls to guest a can-do and a guests first attitude at all familiar and knowledgeable with the operation of the Point-of-Toast SystemProfitSwordChoiceAdvantagePMS and all front office operating Suitesand Meyer JabaraHotels operational policies and procedures including those for cash and credit card handling safety and security and all other policies proceduresand standardsWorks as a member of the overall hotel team to ensure that each guest has an experience that exceeds their at work ina timelyfashionin accordance withthe posted byestablisheduniform scheduled training sessions and meetings and completes all mandatory training as dictated by thebrand Meyer Jabaraand the hotel the hotel is properly locked and secure during the any emergencies or irregularities that as a functional member of the team and is ready and willing toassistwith any other department duties within the hotel as :Education: Minimum ofHigh School Diploma or equivalentExperience: Previous hospitality experiencerequiredPrevioussupervisory experience preferredKnowledge of accounting principlesSkills: Interpersonalcommunicationskills/Customer service orientationAttention to detailand well organizedGood oral and written communication skillsin English bilingual a plusComputer aptitude especially Microsoft ExcelMathematical skills (profit/loss conceptspercentagesand variances)Must have ability to work weekends and holidaysAbility to multi- taskAbility to stay awake during working hours overnightAbility to lift pull or carry items weighing at least 50 poundsThe statements in thispositiondescription are intended to describe the essentialnature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.