Night Audit

Do you have the J Quality Your JQ MJ Wants to Know - YouTube you have the J Quality The new Comfort Inn in Verona is seeking a night auditor to join our opening team. The night auditor will operate the functional areas of guest registration and guest service to ensure guest satisfaction and maximum hotel profitability. Accurately balances all hotel income and expenses for 24 hour hotel operating FunctionsAttends training; including safety training standard operating procedures RAMP certification and any other as directed by at work in a timely fashion and in accordance with the posted by established uniform efficient and effective and understands English to comply with function as a member of the overall hotel team to ensure that each guest has an experience that exceeds their a can do and guest first attitude at all any maintenance repairs to maintenance staff; records repair information in maintenance log and follows up to ensure the work has been confirm process and conduct all guest check-ins/check-outs reservations requests changes and and provide room guest requests complaints regarding service or equipment; relay as necessary. Provide appropriate compensation if guests with area recommendations and directions as well as property amenities services hours of complaints to the satisfaction of the requests are made in a timely on PMS as it pertains to functions of the front office and night personal contact with customers (both internal and external) including daily interactions with and presents packages according to guest reservations notifies Front Desk Supervisor when inventory is with housekeeping supervisor daily to ensure guests special requests are wake up calls to guest information on guest proper credit card completed folios via paper or and review daily reports/logs; addresses any unresolved issues from previous shifts/daysWorks to meet or exceed benchmarked scores as it pertains to the front stocks market items and notifies Front Desk Supervisor when inventory is adherence to procedures for hotel accounting credit control handling of financial transactions security of monies guest security and emergency procedures as established. Counts banks at beginning and end of shift; records control of lost and found as all room revenue and room all room and tax designated cashier closing the functions of the restaurant and bar using Micros the closing functions of the property management computer generated forms and reports; submits to accounting a shift report to the next shift. Sends shift other duties perform the job successfully an individual should demonstrate the following competencies:Problem Solving Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topicsCustomer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistanceInterpersonal Maintains confidentialityOral Communication Responds well to questionsTeam Work Contributes to building a positive team spiritWritten Communication Writes clearly and informatively; Able to read and interpret written informationDiversity Shows respect and sensitivity for cultural differences; Promotes a harassment-free environmentOrganizational Support Follows policies and procedures for including but not limited to dress code policies cell phone and social mediaAdaptability Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes delays or unexpected eventsAttendance/Punctuality Is consistently at work and on timeDependability Respond to management direction; Completes tasks on time or notifies appropriate person with an alternate planInitiative Asks for and offers help when neededPlanning/Organizing Prioritizes and plans work activities; Uses time efficientlyProfessionalism Treats others with respect and consideration regardless of their status or positionQuality Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure qualityQuantity Meets productivity standards; Completes work in a timely mannerSafety and Security Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properlyRelationshipsInternal: Front Office Department: receive responsibilities/tasksGuest Services: to provide customer service; receives information regarding guests needs or complaintsMaintenance: notify of maintenance needsController: receives responsibilities/tasks updated accounting formsExternal: Guests: ensure satisfactionQualificationsTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential High School Diploma or Equivalent and one year guest service/hotel experience; General Accounting KnowledgeLanguage Ability: Ability to reach and comprehend simple instructions short correspondences and memos; Ability to write simple correspondencesMath Ability: Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s; Ability to calculate figures and amounts such as discounts interest and percentages; Ability to balance accounts calculate taxesReasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written oral or chart/diagram form; Ability to deal with problems involving concrete variables in standardized situationsComputer Skills: A general knowledge of work processing and spreadsheet functions; General ability with the hotel PMS systemWork EnvironmentThe work environment characteristic describe here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential performing the duties of this job the employee spends a significant portion of the work day moving about speaking and listening usually while standing. A significant portion of the time is spent using the hotels computer system for reservations and other guest related services. Reading and writing abilities are used often in reviewing guest registration and reservation noise level in the work environment is DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential performing the duties of the job the employee is regularly required to stand stationary at a work station; use hands to finger handle or feel and reach with hands and arms. The employee is frequently required to walk short distances. A small portion of the time is spent sitting down and some of the time is spent completing departmental paperwork while remaining stationary at a work station. The employee must have the ability to actively listen and hear and employee can be responsible to lift and/or move up to 25 to see clearly printed material at close range (12 inches or less). Corrective lenses to distinguish between and among colors. Ability to exercise depth perception to determine space and distance relationships. Ability to exercise peripheral vision to be aware of objects within a large area while eyes are focused on one to hear in one of both ears so that verbal communication can be received understood and acted upon in a face to face to express oneself verbally with clarity on either a face to face or a telecommunications to exert a reasonably paced mobility from one point to another within a generally accepted time frame and recognizing the conditions of the environment as to breadth/narrowness clutter to move and control ones torso so items can be picked up from a lower surface to grasp hold set down redirect with hands or fingers turn control and manipulate objects and to control and utilize fingers in a dexterous and coordinated manner for such activities as writing typing keyboarding slicing chopping operating equipment to stretch body and extend arms to place or secure objects and commodities at a distance above to the side of or below the normal standing level of the to use body parts usually arms and hands (occasionally shoulders and back) to elevate an object or commodity above its previous surface to use body parts on a regular and continuing basis to repeat the same motions for a reasonable period of time without TypeFull Time/Part TimeVaried HoursVaried Schedule6-8 hour shiftAM/PM/weekendsEqual Employment Opportunity employer background screening required.